Senior Medical Assistant- Neurosurgery (Medical Center)

Senior Medical Assistant Non-Certified

At Houston Methodist, the Senior Medical Assistant Non-Certified (Sr. MA) position is responsible for functioning as an expert and demonstrates highly competent knowledge in the more technical and advanced examinations and treatments necessary to communicate appropriately and carry out delegated medical assistant level tasks under the direct supervision of a Physician and/or Registered Nurse for assigned patient populations, for providing high quality support of patient care and services. This position oversees appropriate scope of practice (i.e. Hand Hygiene Validator, EMR super-user). The Sr. MA position assists with patient examinations, procedures, diagnostic studies, treatment, and dressing changes. This position also performs general administrative duties in accordance with CLIA, HIPAA, NCQA and government standards, as well as company policies and procedures. The Sr. MA position participates in patient care which is under the direction of a physician and within the scope of a medical assistant. This position may also be required to schedule patient appointments, ensure medical necessity compliance, and verify eligibility for care. Other duties for the Sr. MA position include independently and expertly performing the duties and responsibilities of preceptor and clinical resource to Medical Assistants, training and orienting others as appropriate.

Patient Age Group(s) and Population(s) Served

Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

Houston Methodist Experience Expectations

Provide personalized care and service by consistently demonstrating our I CARE values:

Integrity: We are honest and ethical in all we say and do.

Compassion: We embrace the whole person including emotional, ethical, physical, and spiritual needs.

Accountability: We hold ourselves accountable for all our actions.

Respect: We treat every individual as a person of worth, dignity, and value.

Excellence: We strive to be the best at what we do and a model for others to emulate.

Practices the Caring and Serving Model

Delivers personalized service using HM Service Standards

Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

People Essential Functions

Role models and promotes a positive work environment that actively assists interprofessional care team to achieve optimal department results. Makes contributions to the work effort as a whole, by leading and initiating problem resolution within the work unit. Facilitates teamwork by anticipating the need for assistance and responding positively to requests for assistance.

Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Teaches peers to critically think by verbally expressing rationale for decisions and follows up consistently. Facilitates open, professional, communication to achieve mutual understanding, role modeling by example.

Independently executes the duties and responsibilities of preceptor, serves as a clinical resource in the department, using advanced skills and competencies, guiding and mentoring colleagues' though processes in order to provide optimal patient care. Provides structured feedback with examples.

Service Essential Functions

Provides care to patients visiting the clinic under the direct supervision of a Physician, Registered Nurse, or clinic leadership procedures. Complete pre-visit planning workflow prior to visit whenever possible, including completing and/or requesting appropriate documentation. In collaboration with the provider team, anticipates the needs of the specific patient population.

Communicates with patient, obtains and documents vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), chief complaint(s), preforms medication(s) review, discusses/reviews medical and social history (as appropriate). Documents, in patient's electronic medical record (EMR). care administered, all diagnostic measurements, treatments and procedures in accordance with established policies and procedures.

Follows-up with patient, as appropriate, to ensure compliance with recommendations, medications, lab/x-ray results, special visits, PCP visits, dieticians, diabetes educators, etc. Ensures patient utilization and activation of MyChart.

Provides care coordination with hospital, ED, consulting physicians and/or community resources whenever appropriate to including handling patient inquiries.

Role models behaviors and skills, through peer-to-peer accountability, towards improving department score for patient satisfaction.

Quality/Safety Essential Functions

Reports observations, conditions and problems of patients to the physician and/or nurse. Recognizes abnormal clinical findings and reports them appropriately. Provides for the privacy of patients and families, keeping the safety of the patient in mind.

Accurately performs routine tests on patients such as EKG, rapid strep, urinalysis, and urine pregnancy tests.

Sterilizes instruments and equipment; prepares, cleans and maintains exam and treatment rooms, as well as supplies and equipment.

Finance Essential Functions

Uses resources efficiently; does not waste supplies. Responsible for stocking exam rooms, taking inventory, and ordering supplies.

Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Role models effective time management and coordinates colleagues to meet the overall demands of the department.

Growth/Innovation Essential Functions

Develops skills of team members and continually assists with improving skills, performance and outcomes. Actively participates in professional development and the development of ongoing educational activities at a department-based level.

Offers innovative solutions through participation in performance improvement activities.

Completes and updates My Development Plan on an on-going basis.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications

Education

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

Work Experience

Five years medical assistant experience with highly complex, chronic disease management or in a specialty discipline

License/Certification

Licenses and Certifications - Required

Certified Medical Assistant through AAMA, NAHP, NCCT, NHA or Registered Medical Assistant or EMT within 1 year AND

BLS - Basic Life Support or Instructor (AHA)

Licenses and Certifications - Preferred

CPT - Phlebotomy Technician Certification

Ksa/Supplemental Data

Knowledge, Skills, and Abilities

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.

Knowledge of medical practice and care of patients and ability to assist with examinations, diagnostic and treatment procedures, knowledge of medical equipment and instruments.

Skill in developing and maintaining clinical quality assurance to maintain accurate medical records.

Demonstrates a learning attitude toward solving problems, using good reasoning and judgment.

Provides safe patient-centered, compassionate and competent care.

Proficient in computer skills for documentation and work-related purposes.

Completes required continuous training and education, including department-specific requirements. Maintain current certifications.

Ability to establish and maintain effective working relationships with patients, medical staff, coworkers and the public.

Ability to work with peers in a team situation.

Possesses an understanding of the patient population as it relates to the clinical disease process.

Proficient in computer skills for documentation and work-related purpose.

Demonstrates advanced assessment competences appropriate for level of practice.

Company Profile

Houston Methodist Specialty Physician Group - As one of the nation'