Senior Manager Software Development, Amazon Shopping

We're seeking an experienced Senior Software Development Manager to lead multiple teams responsible for developing and scaling our conversational AI platform, and advanced evaluation frameworks for Large Language Models (LLMs).
Key job responsibilities
• Lead and mentor multiple software development teams, including senior technical leaders, driving technical excellence and operational efficiency
• Define and execute the technical strategy for conversation orchestration systems and LLM evaluation frameworks
• Partner with Product, Research, and other engineering teams to drive the roadmap for next-generation AI capabilities
• Drive architectural decisions that enable scalable, reliable, and efficient AI systems
• Establish metrics and processes for measuring and improving the quality of AI interactions
• Build and maintain strong partnerships with AI research teams and external partners
• Manage resource planning, hiring, and team development across multiple organizations
About the team
The charter of the Amazon Shopping Team is to improve shopping on Amazon using the conversational capabilities of large language models. We are working on an AI-first initiative to further improve the way we do search using large-scale foundation models. These foundation models are also used in downstream applications by various partner teams in Amazon Stores. Our goal is to build large language models (LLMs), which can empower conversational applications and facilitate online shopping.- 10+ years of engineering experience
- 5+ years of engineering team management experience
- 10+ years of planning, designing, developing and delivering consumer software experience
- Experience partnering with product or program management teams
- Experience managing multiple concurrent programs, projects and development teams in an Agile environment- Track record of leading large-scale distributed systems and AI/ML platforms
- Deep understanding of modern software development practices and architectural patterns
- Experience with LLMs, natural language processing, and conversational AI systems
- Strong technical background in distributed systems, API design, and cloud infrastructure
- Proven ability to hire, mentor, and grow technical talent
- Excellence in cross-functional collaboration and executive communication
- Bachelor's degree in Computer Science or related field (Master's preferred)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $198,100/year in our lowest geographic market up to $342,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.