Senior Manager, Product Operations - eCommerce

Product Planning And Operations Manager

Location: Bentonville, Arkansas ONLY

What You'll Do:

• Product Planning Support
• Drive roadmap alignment across product, engineering, design, and business
• Facilitate OKR creation, tracking, and cross-functional visibility
• Maintain product portfolio documentation and dashboards

Operational Rhythm & Cadence

• Manage product team meetings (QBRs, sprint planning, reviews)
• Standardize templates for status updates, post-mortems, launch checklists
• Track delivery milestones and unblock execution gaps

Data & Insights Infrastructure

• Build and maintain product health dashboards
• Coordinate user research synthesis and feedback loops
• Ensure data cleanliness and KPI definitions across teams

Launch & Release Management

• Create and run go-to-market operational checklists
• Coordinate with marketing, sales, legal, and support for readiness
• Ensure compliance, risk tracking, and post-launch review

Product Operations

• Supports PMs, designers, eng, analysts
• Owns tools, cadences, launch ops
• Tracks roadmap delivery, KPIs
• Standardizes research, experimentation, feedback loops
• Works within product development lifecycle
• Enable execution through process & systems
• Align stakeholders and reduce friction
• Analyze data to improve outcomes
• Influence without direct ownership
• Standardizes business processes and decision-making
• Owns strategic planning, budgeting, and OKR tracking

Product Operations Key Activities, Tasks & Work Streams (not all of these apply to us as we have an XFN team, but it gives you a flavor of what's standard out there) (At a major technology company)

Tooling & Process Optimization

• Own and improve tools (Jira, Asana, Productboard, etc.)
• Drive adoption of best practices in product development workflows
• Eliminate inefficiencies and manual work in product lifecycle

Cross-Functional Coordination

• Serve as operational glue between product, eng, design, CX, analytics
• Ensure tight alignment on priorities, blockers, and timelines
• Run cross-org initiatives (e.g., AI integration, platform migrations)

Change Management & Comms

• Craft executive-ready narratives on product progress
• Own team-wide communications and process rollout strategies
• Support org changes, reorgs, and onboarding with precision

What They Do Not Do:

• Do not define product strategy or vision (that's the PM's role)
• Do not own feature-level prioritization
• Do not manage engineering teams or write code
• Do not handle customer support tickets directly
• Do not replace project managers on engineering-specific delivery
• Do not run marketing or sales enablement campaigns

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The annual salary range for this position is $90,000.00-$180,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: stock.

Minimum Qualifications:

Bachelor's degree in Business, Statistics, Social Science, Communications, or related field and 4 years' experience in retail merchandising, operations management, or related area OR 6 years' experience in retail merchandising, operations management, or related area.

Preferred Qualifications:

Leading cross-functional teams, Supervisory experience

Primary Location: 702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.