Senior Manager, Insights Consulting - General Merc...

Senior Manager - Insights Consulting - General Merchandise

Walmart is committed to exceeding customer expectations and being the first choice for all shopping needs. As the Sr Manager of Insights Consulting, you will play a pivotal role in shaping Walmart's strategies across the General Merchandise categories including Electronics, Toys, Seasonal, Home, and Hardlines. Leveraging deep customer understanding and advanced analytics, you'll drive both long-term vision and short-term initiatives, delivering actionable insights at critical moments for our customers and business.

Core Responsibilities:

• Insights Leadership: Lead qualitative and quantitative research on General Merchandise shopping behaviors, industry trends, and customer needs, with a focus on General Merchandise categories. Utilize a variety of data sources to uncover meaningful insights.
• Consultative Partnership: Act as a subject matter expert and strategic advisor to Merchandising, Marketing, Operations, Finance, and Product teams. Provide research-backed recommendations that influence decision-making and drive business outcomes.
• Cross-Functional Collaboration: Lead and contribute to cross-functional initiatives, building strong relationships across the organization and with external partners to ensure alignment and impact.
• Storytelling & Communication: Translate complex research findings into compelling narratives. Use storytelling to communicate customer insights to senior leadership, including SVPs, and other non-technical audiences.
• Data Analytics & Project Management: Apply advanced analytics and visualization tools to deliver high-quality insights. Manage third-party vendors and ensure timely execution of research projects.
• Strategic Perspective: Make omni-channel recommendations with a customer-centric and holistic business approach, ensuring relevance across digital and physical retail experiences.
• Continuous Improvement: Champion a culture of curiosity, learning, and innovation to elevate the quality and influence of insights.
• Talent & Team Development: Mentor associates, foster collaboration, and uphold Walmarts values of belonging and inclusion.

Preferred Skills & Experience:

• Strong background in primary research including quantitative and qualitative research - or retail analytics, with expertise in research methodologies, databases, and data visualization tools.
• Proven ability to lead complex consulting projects, ideally in retail contexts.
• Exceptional communication, storytelling, and organizational skills.
• Experience working cross-functional, influencing senior leadership (up to EVP level), and managing multiple projects simultaneously.
• Passion for translating data into actionable, customer-focused insights.
• Experience managing third-party research vendors.

Travel:

• Some travel may be required to conduct research, visit Walmart offices/facilities, and attend relevant conferences (less than 25%).

Requirements:

• Bachelors degree in Business Administration or related field.
• Minimum of 4 years experience in marketing research, data analytics, consulting, or a related field.