Senior Manager, Communcations Engineering

Senior Manager, Communications Services

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

The Communications Services team is seeking an experienced Senior Manager with a passion for building high performance, low-latency communications platforms and applications. You will build and manage a team of engineers with a deep focus on delivering enterprise-wide solutions that operate in a highly performant and efficient way. You will help drive our insurance business transformation as we redefine experiences for our customers.

Position Description

The Communications Engineering department is responsible for creating high value, low friction interactions for our customers and partners. We are on a transformation journey to reshape communications across all contact channels. This position is charged with curating experiences for those that need to speak to any of our lines of business. We are in the process of modernizing our services and architecture across Amazon Web Services (AWS) with extreme focus on leveraging data and automation to transform experiences and drive efficiency.

A Senior Manager is an engineering leader who works with the engineering staff to innovate and build new engineering solutions, improve and enhance existing solutions as well as leverage engineering solutions to solve critical operational problems. A Senior Manager will lead strategy and execution of a technical roadmap that will increase the velocity of delivering products and unlock new engineering capabilities. The ideal candidate has deep technical expertise to improve application performance, capacity benchmarking, increase availability and reliability, design and evolve cloud infrastructure.

Position Responsibilities

• Work with your Director to address project dependencies, negotiate and estimate incremental delivery dates for milestones with the stakeholder community, and deliver projects on time
• Identify and raise appropriate project risks, in addition to presenting detailed and implementable solutions or alternatives
• Understand how requirements and design choices may impact systems across multiple areas
• Report on your team's progress for project and other key metrics, in addition to presenting detailed and implementable ideas for areas to further improve or influence product or project delivery
• Initiate and support all aspects of performance management for team members - mentoring, performance and coaching plans, reviews, warnings, terminations, etc.
• Cultivate a culture that motivates all levels of performers to higher levels of achievement
• Foster a culture of growth mindset that acknowledges and expects individuals to grow and be accountable. Influence those you motivate and coach to be receptive to feedback.
• Identify where technical or analytical skill gaps put future team deliverables at risk and craft a plan to remediate, consistently challenge team members to share knowledge and learn new technologies
• Craft and deliver strategic and well-structured persuasive arguments to drive projects that drive process improvement, enhance cost leadership, and/or customer experience
• Develop the team budget and be accountable for reporting on results achieved at regular intervals
• Significantly contribute to the team planning process to include surfacing associate level proposals
• Collaborate with the product teams to understand their pain points around performance, resiliency and formulate strategies to address recurring issues in a sustainable way
• Influence and build vision with product owners to ship quality products in a faster pace
• Drive the team towards building solutions towards the long-term goals while ensuring that high priority tech debts are solved in an efficient way
• Consistently share best practices and improve processes within and across teams

Qualifications

• Strong foundation in algorithms, data structures, and core computer science concepts
• Basic UI/UX, API and prototype design knowledge and experience
• Fluency with Python, Java, Go, .NET, JavaScript/TypeScript, XML, JSON, and RESTful Web Services
• Working knowledge of object-oriented development, design patterns, microservices, and both frontend and backend unit testing
• Knowledge of cloud computing technologies and concepts (SaaS, PaaS, IaaS, etc.)
• Proven ability to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quickly
• Strong Cloud (AWS, GCP, Azure, etc.) platform knowledge
• Proven experience leading data modeling and architecture efforts to support analytics, reporting, and AI/ML initiatives
• In-depth knowledge of MS Office tools such as PowerPoint, Outlook, Word, and Zoom, Slack for effective communication
• Proficiency in project management, agile frameworks, and work item management tools such as Jira, Azure DevOps and Portfolio
• Proficiency in program management tools such as MS Project, Visio, and Excel
• Experience in scaled contact center platforms and services is desirable
• Experience in existing operational portals such as Azure Portal
• Experience with application and platform monitoring tools and performance assessments
• Constructing, interpreting, and applying metrics to your work and decision making, able to use those metrics to identify correlation between drivers and results, and using that information to drive prioritization and action
• Strong understanding of Site Reliability Engineering and DevOps principles
• Strong technical acumen in Cloud Architecture, Performance Benchmarking, and Capacity planning
• Experience with driving cultural change in technical excellence, quality, and efficiency
• Experience managing and growing technical leaders and teams

Experience

• 8+ years of experience with customer communications platforms, services, and software
• 6+ years coding experience
• 5+ years of development in a large-scale, mission-critical environment
• 5+ years of hands-on work experience supervising personnel in a technical environment
• 5+ years of experience with one of the public cloud - AWS, GCP, Azure, - AWS preferred
• 2+ years' experience with automated testing including Unit, Integration, and End-to-End functional testing

Education

• Bachelor's Degree in Information Technology or related field, or equivalent experience

Location

• Remote

Annual Salary

$150,000.00 - $300,000.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.

GEICO will consider sponsoring a new qualified applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs.

We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career and your potential in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total