Senior Manager - Carrier Management - Hybrid

Join to apply for the SC Senior Manager Carrier Management, 1st Shift role at Staples

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Join to apply for the SC Senior Manager Carrier Management, 1st Shift role at Staples

1st Shift - 8:00am Start/Monday-Friday

Staples is business to business. You’re what binds us together. We collaborate and innovate…

Our North American Supply Chain network brings technology and people together in innovative ways to deliver state–of–the–art products, services, and expertise. Our extensive portfolio of opportunities spans from traditional inventory, fulfillment and delivery to specialized strategy, automation, engineering, analytics, leadership, and logistics. Our diverse network, paired with a continued commitment to and investment in our people, processes, platforms and the communities in which we live and serve are the foundations on which we build our bright future.

If you are interested in leveraging your talents to drive innovation, customer satisfaction, market growth, personal development and industry change in a dynamic teamwork environment—please explore the opportunities within our world class Supply Chain team!

Position Summary

Manage North American Delivery (NAD) and Staples Business Delivery (SBD) carrier RFP evaluation process, contract negotiations, supplier performance and relationships. Accountable to provide the highest level of service for the lowest sustainable delivered cost (North America). The position manages up to $300M in annual transportation spend, 50+ primary suppliers, supporting customer deliveries, international shipments, domestic inbound and outbound volumes.

Primary Responsibilities

1. Responsible for transportation procurement for North America business units (NAC, SBD, Quill)
2. Lead multi-round transportation services RFPs, primarily within Courier transportation mode
3. Negotiate sustainable transportation contracts that meet/exceed P&L/budgets requirements
4. Optimize transportation spend through the strategic selection/utilization of "best in class" carriers
5. Develop with support of Finance, annual budget savings/expense forecasts
6. Select carriers who have the capability to meet/exceed the required level of service
7. Proactively monitor performance against contractually established financial/operational metrics
8. Monitor current and targeted carrier operational and financial fitness levels
9. Preparation and communication of contingency plans to support operations
10. Provide guidance to the organization on impacts of DOT mandated rules and regulations
11. Partner with Legal and Risk Management to address and mitigate business risk/issues
12. Define project objectives, scope of work, timelines and success criteria for cross functional teams
13. Identify and implement continuous operational and financial improvements
14. Provide guidance to Director of Carrier Management surrounding transportation trends in the marketplace that further enhance Staples capabilities and customer service offerings.
15. Develop/improve contractual program constructs to reduce risk and drive sustainable operations Lead decision process for carrier selection supporting transportation operations teams
16. Facilitate internal and external stakeholder discussions, necessary to navigate successful outcomes to complex procurement issues (i.e. Legal, Risk Management, Operations, Sales, A/P)
17. Negotiate contractual programs directly with third party C-level Mgmt
18. Effectively adjust and adapt own style and approach when engaging multi-tiered organizations
19. Lead and facilitate cross functional team projects and initiatives
20. Develop skills and capabilities through mentoring from Director of Carrier Management
21. Oversee responsibilities and performance of team and company objectives
22. Support mentoring and coaching for in-direct reports (Sr. Analyst, Courier Support Manager’s)
23. Define and execute multi-year procurement and negotiating strategies
24. Identify, socialize, and present impactful recommendations that offer game changing results
25. Architect sustainable contract structures that provide for dynamic operational flexibility

Basic Skills

1. Bachelor’s degree in Supply Chain, Logistics or related field
2. 6+ years of operational and procurement experience with Transportation/Supply Chain
3. Strong negotiating skills
4. Robust knowledge of transportation laws and regulatory issues

Preferred Skills

1. Ability to be detail oriented and still “see the big picture”
2. Ability to foster productive third-party relationships
3. Strategic thinker
4. Analytical mindset
5. Excellent project management skills
6. Solid verbal and written communication

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Retail Office Equipment