Senior Manager, Business Operations Lead

Senior Manager Operations Business Lead

Staples is business to business. You're what binds us together.

When joining our Supply Chain team, you can feel right away that people are at the heart of what we do. You'll be surrounded by a team who is looking to make an impact on our customers, our community, and each other. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to deliver for customers. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services and expertise to our customers.

What you will be doing:

As a Senior Manager Operations Business Lead, you will play a pivotal role in our Supply Chain division, located in Framingham, MA. You'll drive the scalability and efficiency of Marketplace operations, resolving operational challenges, lowering cost structures, and improving delivery speeds to achieve greater buy box win attainment. Your management of 3PL partnerships will directly contribute to our $800M 2026 Marketplace Budget, increasing revenue growth, customer satisfaction, and cost efficiency. You will serve as a strategic advisor to senior leadership, translating business objectives into operational strategies and supporting scalable infrastructure for future growth. Operating with significant autonomy, you'll provide strategic recommendations to executive leadership and make independent decisions on high-impact issues. Our supply chain team thrives by pairing innovative technology with dynamic employees, collaborating across distribution, fulfillment, fleet, furniture installation, and professional teams to deliver state-of-the-art products and expertise.

What You Bring to the Table:

- Strong strategic thinking and problem-solving abilities

- Excellent communication and interpersonal skills

- Ability to lead through influence and drive cross-functional collaboration

- Adaptability in a fast-paced, high-growth environment

- Customer-centric mindset with a focus on continuous improvement

What's needed: Basic Qualifications:

- Bachelor's degree in a relevant field or equivalent work experience

- 8+ years of experience in operations or supply chain management

- Proven track record of driving operational improvements

- Strong analytical skills and experience with performance metrics

- Experience leading cross-functional teams and strategic initiatives

Preferred Qualifications:

- Master's degree (MBA or equivalent)

- Experience in a high-growth e-commerce or marketplace environment

- Familiarity with supply chain systems and data analytics tools