Senior Learning Performance Consultant

3 days ago Be among the first 25 applicants

This range is provided by Edward Jones. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$117,000.00/yr - $199,300.00/yr

Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you.

Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it's like being part of a firm where everyone is aligned toward a singular focus: serving the client. And everyone is working to make the firm better together - as they grow as individuals. If these words resonate with you, we should talk.

Position Schedule

Full-Time

Team Overview

Enterprise Learning is responsible for building new capabilities critical to our firm's strategy at speed and scale, ensuring our 50,000 home-office associates and branch team members are reskilled and upskilled to deliver industry-leading Human-Centered Complete Wealth Management.

What You'll Do

• Establish trusted partnerships as a consultant to business leaders throughout the organization, employing diplomacy, objectivity, and learning sciences, while utilizing advanced knowledge and skill sets, to create targeted learning interventions by translating business outcomes and strategy into performance outcomes, moments that matter applications, and learning objectives.
• Informally lead matrixed, cross-functional teams on highly complex learning and performance initiatives, facilitating a learner-centered creative design process, conducting learner research, co-creating with end-users, prototyping learning experiences that achieve performance outcomes, and ensuring first-time quality at speed and scale while continuously exercising high levels of individual discretion regarding matters of firm importance.
• Use advanced skills and expertise to apply learner experience research, insights, adult learning principles, processes, technology, techniques, and measures to recommend, implement, and support the creation and continuous optimization of learning experiences to achieve enterprise business outcomes.
• Partner with insights and analysis teams across the firm to design research projects, test & learns, learning measurement plans, KPIs, and feedback loops to identify learning and performance opportunities, formulate and validate recommendations, monitor performance, evaluate impact, and predict future needs.
• Partner with internal stakeholders and established vendors to curate and incorporate appropriate resources into learning and performance initiatives.
• Serve as a mentor and coach to learning and performance consultants and design teammates at a variety of levels, using modeling, feedback, and coaching techniques within project work to ensure quality outcomes and support internal talent development.
• Strategically sequence all initiatives within a value enablement function and synthesize them into continuous learning and performance journeys that build critical capabilities, protect learner mindshare, and optimize talent performance to achieve enterprise business outcomes.
• Develop business cases, including cost estimates (time and resource), to present need for investment or divestment in learning and performance initiatives.
• Stay current on research and practices in Learning & Development and other industries, experimenting with new applications and processes to optimize learning experiences, accelerate business outcomes, support the development of teammates, and build Enterprise Learning capabilities.

What Experience You'll Need

• Master's Degree (or equivalent experience) in Education, Organizational Psychology, Human Capital Management, or related field; Doctorate preferred.
• 7+ years of experience in corporate learning, performance consultation, or similar role.
• Expert knowledge of Learning Sciences, Instructional Design, Assessment, Capability Mapping, and Modern Learning Experience Tools and Methodologies.
• 3+ years of proven experience successfully leading the strategic design of firmwide learning and performance initiatives from initial ideation through delivery, resulting in demonstrable impact to Business or Human Resources objectives.
• 2+ years of experience in the following categories:
  • successfully leading others as a performance consultant to diagnose and solve complex human performance challenges using a sophisticated set of consultative tools and methodologies.
  • successfully facilitating Design Thinking sessions and workshops and/or User Experience research projects to develop learning and performance strategies in partnership with end-users; IBM Co-creator Badge preferred.
  • identifying opportunities for learning and performance to yield measurable business outcomes, making business cases (ROI; Cost/Benefit Analysis), and delivering projected results.
  • navigating highly complicated group dynamics and conflicting feedback to recommend solutions that meets all parties' needs while keeping the learner top of mind and work deliverables on track.
  • working on sensitive, privileged, and confidential projects, working with discretion, maneuvering high risk situations, and appropriately adhering to legal and compliance guidelines.
  • effectively delegating responsibilities and informally leading cross-functional teams.
  • successfully mentoring and coaching learning and performance professionals at a variety of levels without formal leadership responsibilities, resulting in demonstrable improvement to their performance.
• Expert knowledge of Learning Sciences, Instructional Design, Assessment, Capability Mapping, and Modern Learning Experience Tools and Methodologies.
• Proficient understanding of the Financial Services Industry and Talent Management, with specialization in at least one discipline.
• Brinkerhoff Architect Certification required within first 6 months.
• Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.

Hiring Minimum

$

Hiring Maximum

$

Benefits

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.

Equal Opportunity Employer

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.