Senior Field Support Technician

Senior Field Support Technician

Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we've been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts nowprotect and innovate with MANTECH!

ManTech seeks a motivated, career and customer-oriented Senior Field Support Technician to join our team in Cuba.

Responsibilities include but are not limited to:

• Provides advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.
• Diagnoses and resolves challenging hardware and software issues, installs and configures complex equipment, and offers expert technical assistance.
• Leads onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations.
• Communicates complex technical concepts clearly to clients and develops/maintains knowledgebase articles and training materials.
• Mentors Junior Technicians by providing direction and support for their professional development.

Minimum Qualifications:

• HS diploma; a candidate holding a relevant Bachelor's degree may be granted 2 years' experience credit for that extra education.
• 7+ years of experience with 5+ years of position-specific relevant experience.
• Demonstrated experience troubleshooting complex hardware and software issues, including network troubleshooting and configuration.
• Experience with cybersecurity tools and best practices.
• Experience with end-user device support (desktops, laptops, mobile devices).
• CompTIA A+ and Network+ certifications or equivalent, relevant vendor-specific certifications (e.g., Microsoft, Cisco), Security+ certification, and DoD 8570.01-M IAT Level II certification.

Preferred Qualifications:

• Bachelor's degree in information technology, computer science, or a related field.
• Experience working in a managed services environment.
• Experience with cloud technologies (e.g., AWS, Azure).
• Experience with scripting and automation tools.
• Experience with advanced cybersecurity incident response and server administration and virtualization.
• Advanced vendor-specific certifications (e.g., MCSE, CCNP), CISSP or other advanced security certifications, ITIL Practitioner (or higher), and Project Management certifications.
• Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements:

• Must have an active TS clearance with SCI Eligibility.

Physical Requirements:

• Must be able to remain in a stationary position 50%.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with MANTECH, please email us at and provide your name and contact information.