Senior Event Coordinator

Senior Event Coordinator

The Event Enablement team is responsible for virtual/hybrid event consultation, scheduling, production, including post event metrics and analytics, along with in-office scheduling support for various groups. This position provides a unique opportunity to support events on a national level, while providing a specialized focus on office best practices to US and USI. While this role is aligned to a national event specialty team, it's expected that this role work collaboratively with the respective co-located office, to understand office protocols, culture, and best practices. An Event Coordinator provides client services by assisting users with their video-enabled events; and ensures that the events experience are smooth right from scheduling to the completion of events.

Responsibilities

• Fosters relationships with customers to ensure effective collaboration, communication and delivery of event requirements.
• Scheduling, managing, and approving hybrid/video-enabled event requests on a timely basis
• Scheduling, managing, and hosting large-scale Zoom events
• Act as an advisor to customers by taking a holistic approach to the overall event scheduling and coordination process
• Providing consultative support and subject matter expertise to event requestors throughout the request and scheduling process
• Communicating over email and verbal means with all levels of Deloitte professionals, external vendors, and clients
• Working closely with offices to ensure the best possible outcome for all stakeholders
• Gathering feedback and provide innovative insights
• Escalating urgent situations appropriately to team leadership
• Performing other tasks and special projects as required/assigned by team leads

Qualification

• High school diploma, bachelor's or associate degree preferred
• Minimum 3 - 5 years of relevant work experience, ideally in a hospitality or event services environment
• Experience with event management and/or scheduling software preferred
• Advanced proficiency in Microsoft Office applications
• Excellent written and verbal communication and interpersonal skills
• Excellent critical thinking and ability to anticipate needs
• Effective problem-solving and negotiation skills

Competencies

• Ability to work independently, in a virtual environment and report to the local office when needed for assistance with a broad range of on-site needs and initiatives related to Hybrid meetings
• Handle sensitive/confidential information requiring a high level of discretion.
• Hospitality-minded with excellent customer service skills. Consults and drives the event process on behalf of the customer, providing expertise and guidance to meet event objectives
• Demonstrate strong written and verbal communication skills
• A passion for building and growing relationships
• Ability to effectively multitask
• Knowledge of Microsoft Outlook and calendar management
• Quick at learning and using business applications
• Manage high volume of work at fast pace
• Handle confrontation and challenge with ease
• Take initiative and demonstrate follow through
• Demonstrated ability to exercise good judgment and logical thinking
• Solutions-oriented and extremely organized
• Flexibility, adaptability and able to juggle multiple projects simultaneously and under tight time constraints

The Team

The Event Enablement Team is part of Workplace Experience group which consists of event coordinators and schedulers. We operate out of multiple locations across US and Hyderabad, India. Each of us works together to exceed our customers' expectations by providing timely and high-quality solutions for all requested projects.

How You'll Grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.