Senior Director, Product Management, Promise

Senior Director Of Product Management For Promise

As the Senior Director of Product Management for Promise, you will own the vision, strategy, and execution of Walmart's customer promisethe commitment to deliver the right product, at the right time, with reliability and transparency. You will lead the development of innovative products and platforms that enable Walmart to meet and exceed customer expectations across eCommerce, stores, and last-mile delivery.

In this role, you'll lead a team of product leaders and partner closely with engineering, design, supply chain, operations, and data science to build scalable solutions that optimize speed, accuracy, and convenience. Your leadership will shape Walmart's competitive edge in omnichannel retail, directly impacting customer trust and loyalty.

Key Responsibilities

Product Strategy & Vision

• Define the end-to-end product strategy for Walmart's Promise platform, aligning to customer experience, supply chain capabilities, and business goals.
• Own the roadmap for delivery accuracy, fulfillment speed, and transparency across omnichannel customer journeys.
• Partner with senior executives across Technology, Supply Chain, and Operations to prioritize initiatives that drive measurable outcomes.

Execution & Delivery

• Lead cross-functional product teams to deliver scalable and innovative solutions for fulfillment, delivery promise accuracy, and real-time customer updates.
• Translate customer needs and business requirements into clear product requirements and launch plans.
• Establish KPIs (e.g., promise accuracy, fulfillment lead times, delivery reliability, customer satisfaction) and drive continuous improvement against them.

Innovation & Technology Integration

• Champion the use of data science, predictive analytics, and machine learning to improve promise accuracy and delivery optimization.
• Partner with engineering to design flexible, API-driven platforms that power both customer-facing and internal experiences.
• Anticipate future retail and logistics trends and build products that enable Walmart to scale with evolving customer expectations.

Leadership & Team Development

• Lead, mentor, and grow a team of product managers and senior leaders, fostering a culture of customer obsession, accountability, and innovation.
• Partner with UX design, engineering, and operations leaders to ensure seamless collaboration and execution.
• Act as a thought leader and evangelist for Promise both internally and externally, shaping Walmart's position in omnichannel product innovation.

Qualifications

• 12+ years of product management experience with at least 5 years in senior/executive leadership.
• Proven track record of building and scaling complex, customer-facing platforms in eCommerce, supply chain, or logistics.
• Deep understanding of omnichannel retail, fulfillment, and last-mile delivery products.
• Strong technical acumen and experience partnering with engineering, data science, and UX to build scalable platforms.
• Exceptional leadership, communication, and stakeholder management skills with the ability to influence at the executive level.
• MBA or advanced degree in Business, Technology, or related field preferred.

Why Walmart

At Walmart, our mission is to help people save money and live better. The Promise product team is central to delivering on that missionempowering customers with trust, speed, and reliability in every interaction. As a Senior Director, you'll have the opportunity to build products at an unparalleled scale, leveraging Walmart's supply chain, technology, and store network to redefine what's possible in omnichannel retail.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Minimum Qualifications

Option 1: Bachelor's degree in computer science, engineering, or related area and 13 years' experience in product management. Option 2: 15 years' experience in product management or related area.

Preferred Qualifications

Master's degree in Computer Science, Engineering, Business Administration, or related area and 12 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, Supervisory experience, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture. Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science

Primary Location

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.