Senior Design Producer

Product Design Team Lead

Location: Preference is hybrid within footprint. Open to remote outside of footprint.

Overview: We are a small (but mighty!) product design team focused on building the account servicing and account opening experience our bankers use to service M&T Bank Customers; both in branch, and in the call center.

The ideal candidate is an organized, proactive problem-solver who thrives in ambiguity, creates clarity, and partners closely with Design, Product, and Engineering to ensure team success.

While our team is small, we are part of a larger design organization that spans across M&T and Wilmington Trust, offering strong support, collaboration, and alignment.

Primary Responsibilities

Own and evolve the structure, scheduling, and facilitation of key design team ceremonies, including design reviews, standups, backlog refinement, sprint planning, and PI planning.

Maintain and continuously improve documentation that clearly outlines how work moves through the design process from intake to launch

Partner with non-design stakeholders to define working agreements and ensure alignment across product, technology, and design leadership.

Manage the design team calendar up to two sprints out, ensuring meetings are timely, necessary, and inclusive of the right attendees.

Ensure agendas are in place for meetings you lead and hold others accountable for documentation and follow-up.

Drive preparation for program milestones, such as pre-PI planning, and align team readiness around key deliverables, dates, and deadlines.

Support intake and refinement by capturing product roadmap priorities, conducting intake, and surfacing gaps in requirements.

Lead efforts to track progress, resolve blockers, and ensure alignment between design teams and strategic priorities.

Collaborate with other producers to ensure consistency in ceremonies, communication, and operations across design teams.

Identify patterns in team feedback, retros, and blockers to propose process improvements and drive operational change.

Scope of Responsibilities

As a Senior Design Producer, you will support one or more Design Programs, ensuring operational health and collaboration across teams. You will drive clarity, rhythm, and accountability across ceremonies and documentation, serving as a connective tissue between Product Designers, Lead Product Designers, Product Owners, and Engineering partners.

You will also contribute to broader design ops strategy and help evolve how we work as a design organization.

Managerial/Supervisory Responsibilities

None

Education and Experience Required

Bachelor's degree and a minimum of 3 years experience in design operations, delivery management, or similar operational roles supporting design or product teams, or in lieu of a degree, a combined minimum of 7 years education and/or relevant/product design work experience.

Strong understanding of agile/SAFe Agile and product development workflows.

Experience facilitating recurring ceremonies, setting team rhythms, and managing complex calendars.

Demonstrated ability to create structure from ambiguity and proactively identify and resolve gaps.

Excellent documentation and communication skills, with a focus on clarity and accountability.

Comfortable working with Jira, Confluence, Figma, Miro and common collaboration platforms.

Experience partnering across disciplines and levels, including Designers, Engineers, Product Owners, and Executives.

Education and Experience Preferred

Familiarity with enterprise-scale design teams, SAFe Agile, and regulated industries.

Experience in financial services or other complex, multi-stakeholder environments.

Experience supporting multiple teams simultaneously and driving consistency across them.

Core Competencies

Proactive Leadership: Takes initiative, drives structure, and doesn't wait for instructions. Escalates early and often, as necessary.

Collaborative Mindset: Views peers, partners, and stakeholders as collaborators, not customers.

Clear Communicator: Writes and speaks with precision and transparency.

Adaptable and Growth-Oriented: Navigates ambiguity, adapts to change, and learns quickly.

Detail-Oriented Executor: Maintains accuracy and completeness in documentation, scheduling, and facilitation.

Change-maker: Fosters a team culture that is proactive, positive, and motivated views their role as a driver of change.

Physical Requirements

None

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $82,783.41 - $137,972.36 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.