Senior Data Center Technician

Job Description

Are you passionate about being hands-on working on the forefront of new

technologies? Come and join us!

At Oracle, we have a dedicated group of technicians that are critical to delivering core

infrastructure & foundational technologies within a fast-paced, global, 24/7/365

environment.

As a skilled technician working on a wide range of data center systems, you will make

things happen in delivering solutions to some of Oracle's most important and valued

customers. You understand all aspects of the equipment you support, and you keep

learning to drive performance improvement of the hardware. You know how to act

when appropriate and advance when required. You can take direction when it is given,

paying attention to all details involved. Expected to improve current processes and

introduce automation with aim towards simplification.

Daily Job Duties

• Oversight of critical spaces - capacity management, monitoring power and cooling requirements, and response to critical events and/or incidents.

• Work with external groups as needed to support and resolve issues impacting DC operations. Partnering with colocation suppliers and vendors to delivery 100% uptime and availability.

• Complete small projects independently and work with your manager on planning and completing larger local projects.

• Manage security and access controls for your site.

• Procurement and Inventory: Receive, track, and ship data center equipment as needed.

• Work collaboratively with partner and cross-functional teams within your data center.

• Provide technical guidance to vendors and foster vendor relationships.

• Oversight of hardware installation (provisioning) and decommission of workflows.

• Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems and other equipment.

• Handle daily work through internal tooling systems such as JIRA ticketing and Confluence.

• Documentation of activities and strict alignment to SOPs regarding compliance and standardization.

• Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.

• Works independently, evaluating incoming work and taking appropriate actions to resolve any open issues while understanding when to advance appropriately.

Requirements

• 3-5 years working in an IT environment.

• Knowledge of server/storage/network hardware systems and components.

• Knowledge of critical data center infrastructure power and cooling.

• Excellent time management skills.

• Detail-oriented with excellent organizational skills.

• Be a good team player.

• Strong interest in learning new DC concepts and technology.

• Dependable and trustworthy.

• Strong verbal and written communication skills.

• Experience assisting on-call technicians and ability to respond to critical events as needed.

• IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.)

• Network connectivity concept knowledge (Layer1 connectivity within the DC)

Preferred Qualifications

• 2-year or 4-year degree or relevant work experience

• 4+ years of enterprise data center experience

• Linux administration knowledge or other command line interface knowledge/experience

• 2 year+ experience in Structured Cabling Copper/Fiber and testing of cables.

• 2 year+ experience in Cooling and Electrical systems concepts inside the data center.

• Experience in repairing and working on enterprise server hardware.

Does this sound like you? If so, we hope to meet you!

Life at Oracle and Equal Opportunity

An Oracle career can span industries, roles, countries, and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

To nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.

That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Career Level - IC4

Responsibilities

Daily Job Duties:

• Prioritize work for the team, provide mentorship, and technical direction for site technicians.

• Provide technical guidance to vendors and foster vendor relationships.

• Lead Hardware installation and decommission of enterprise servers and cabling infrastructure.

• Provide and teach advanced fix and repair techniques of data center hardware and networking infrastructure within Service Level Agreements (SLA).

• Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems and other equipment.

• Landing racks, cabling, power up and handoff of servers to internal provisioning teams.

• Handle daily work through internal tooling systems such as JIRA ticketing and Confluence.

• Documentation of activities and strict alignment to SOP's

• Review, action incoming and open tickets, prioritize work based on ticket severity.

• Inventory process: Receive, track, and ship data center equipment as needed.

• Install, label, and fix fiber/copper/telecom cables as well as patch panel systems.

• Understand, interpret, and alignment to local site requirements.

• Be punctual in arriving for shifts on time and provide proper handover reports after shift to the next team member(s).

• Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.

• Works independently, evaluating issues and taking appropriate actions to resolve on open issues while understanding when to advance appropriately.

• Complete small projects on your own and work with your manager in planning and completing larger local projects.

• Works with external groups as needed to support and resolve issues impacting DC operations.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $87,000 to $178,100 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.