Senior Consultant

Overview

Proven experience as a Business Analyst in mortgage banking or financial IT, preferably working directly with Empower LOS. Strong understanding of residential mortgage origination processes. Proficiency with LOS configuration, workflow automation, process mapping, technical documentation, and UAT. Excellent communication and collaboration skills with technical and non-technical teams. Familiarity with compliance (TRID, RESPA, HMDA), mortgage documentation, data integration, and vendor systems.

Responsibilities

• Analyze, map, and document mortgage business processes for loan origination using Empower LOS.
• Gather, review, and translate business requirements from stakeholders into technical Empower LOS configuration or development specifications.
• Configure the Empower LOS system, including workflows, user permissions, automated task triggers, document management, compliance checks, and reporting.
• Lead or support Empower LOS implementation or optimization projects, including migration from legacy platforms, new feature launches, and integrations.
• Act as the liaison between origination teams, IT/development, and vendor support, ensuring accurate communication of requirements and prompt troubleshooting.
• Perform testing and validation of Empower LOS updates, enhancements, and fixes to ensure they meet business needs and regulatory standards.
• Deliver training, documentation, and process guides to origination staff for new LOS features, regulatory changes, and best practices. Familiarity with Azure Dev Ops, JIRA and Confluence.

Qualifications

• Experience as a Business Analyst in mortgage banking or financial IT, preferably with Empower LOS.
• Strong understanding of residential mortgage origination processes.
• Proficiency with LOS configuration, workflow automation, process mapping, technical documentation, and UAT.
• Excellent communication and collaboration skills with technical and non-technical teams.
• Familiarity with compliance (TRID, RESPA, HMDA), mortgage documentation, data integration, and vendor systems.
• Ability to gather, review, and translate business requirements into Empower LOS configurations or development specifications.
• Experience configuring Empower LOS, including workflows, user permissions, automated triggers, document management, compliance checks, and reporting.
• Experience leading or supporting Empower LOS implementation or optimization projects, including migrations and integrations.
• Ability to liaise between origination teams, IT/development, and vendor support; capable of troubleshooting and clear communication.
• Experience with testing and validation of LOS updates and regulatory compliance.
• Ability to deliver training and documentation for LOS features and regulatory changes. Familiarity with Azure Dev Ops, JIRA and Confluence.