Senior Concessions Manager - Iowa State University - Athletics

Job Summary

As a Senior Concessions Manager, you will be responsible for leading and motivating our hourly team members to provide a warm welcome and delicious food to our guests. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.
Detailed Responsibilities
* Ensuring all stations are set up and ready for events
* Supporting the recruitment and training of team members in our standards and procedures
* Supervising operations during the event and troubleshooting where needed
* Working with colleagues to continuously improve operational performance
* Proactively engaging in processes for loss prevention
* Working primarily in the concessions department, this role will also support the premium department as needed
* Completing point of sale updates and regular maintenance checks
* Ensuring the timely implementation and communication of promotions
* Managing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
* Working in partnership with other departments to ensure accurate completion of the requisition process
* Working with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations
* Managing gratis sheet process to ensure accurate tracking of any comped items
* Ensuring compliance with all Payment Card Information rules
* Implementing concessions production sheet to ensure accurate production and minimal wastage
* Conducting progressive coaching with team members
* Completion of monthly beverage wastage report
* Regular equipment maintenance, e.g. beer line cleaning
* Re-stocking of concessions and bars to maximize event readiness
* Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
* Completion and processing of alcohol incident logs to identify recurring issues or trends
* Supporting recruitment activities for team members and NFP s
* Holding pre-shift meetings to set the tone for events
* Managing location "Keys to the Future" activities to develop future leaders
* Support team member orientation training to ensure all hourly team members
* NPO Group management and communication
* Overseeing service standards during events to ensure a high level of the guest experience
* Ensuring accurate end of month inventory completion
* Managing product transfers and requisition sheets to accurately track products during events
* Managing and resolving guest complaints
* Managing team member incidents/accidents and following all required reporting procedures
* Completing a monthly department safety inspection
* Monthly safety training conducted for team members
* Managing team member scheduling in line with demand forecasts
* Verifying payroll, entering gratuities
* Subcontractor communications - ensuring all paperwork is completed correctly and submitted, scheduled properly, staffing has completed all required pieces of training, etc.
* Completing events walks of the building
* Supporting other properties and departments as demanded by the business
* Other duties/responsibilities as assigned

Job Requirements
* 2+ years of experience in a food and beverage operational position
* Bachelor s degree in hospitality management is preferred
* High level of computer literacy
* Passion for hospitality, food, and retail
* Excellent interpersonal and stakeholder management skills