Senior Collection Representative

Join Fiserv as a Senior Collection Representative

Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Collection Representative

What Does an Outstanding Senior Collection Representative Do at Fiserv?

As a Senior Collection Representative, you will recover early-stage high-balance merchant accounts receivables for leading financial institutions. You will manage a dedicated queue of 100-200 accounts, typically ranging from $10,000 to $500,000 in balances and 30 days delinquent.

What You Will Do:

• First-party collections
• Conduct manual skip tracing to locate customers and gather necessary information for follow-up.
• Maintain accurate documentation and organization of account activities.
• Provide excellent customer service while effectively addressing client inquiries and concerns.
• Establish rapport with merchants to overcome objections and secure payment of the debt.
• Document all discussions and actions in a tracking system or database.

What You Will Need:

• High School Diploma or equivalent.
• Minimum three years experience in a collection environment.
• Experience in collecting high balance B2B accounts.
• Knowledge of applicable laws related to the debt collection industry.
• Experience with computer systems and database management.
• Strong work history with a proven record of job stability

What Would Be Great to Have:

• Previous experience in bank collections, credit card collections, mortgage collections, medical collections, or commercial collections.
• Ability to negotiate repayment plans effectively.
• Strong problem-solving skills to resolve billing issues.
• Proficiency in MS Office

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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