Senior Client Service Manager

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are seeking a highly skilled and client-focused Client Service Manager III to join our team. This role is accountable for delivering high-quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts within a Branch. The Client Service Manager III directly contributes to key business outcomes, including client retention, satisfaction, and enhancing Gallagher’s value to clients and prospects.

The ideal candidate will have a proven track record of managing complex accounts, cultivating strong client relationships, and driving operational excellence. This role requires a strategic mindset, exceptional communication skills, and the ability to balance multiple priorities effectively.

1. Account Management:

   • Successfully and profitably manage an assigned group of accounts, consistently meeting or exceeding CSO revenue benchmark expectations.
   • Build and solidify relationships with existing clients by providing exceptional ongoing care and service.
   • Take a leadership role in the renewal process, partnering with the Production team to deliver the best possible solutions to clients in a high-quality and timely manner.

2. Client Retention and Growth:

   • Secure existing business and drive the sale of additional services and lines of coverage.
   • Cultivate relationships with key stakeholders in the client organization, including buyers and day-to-day client representatives.
   • Enhance Gallagher’s value proposition by identifying opportunities to expand services and deliver tailored solutions.

3. Operational Excellence:

   • Contribute to achieving operating and margin targets by fostering a culture of performance and continuous improvement.
   • Effectively manage competing priorities and ensure timely delivery of client solutions.
   • Utilize technology tools to maximize productivity and quality in client service operations.

4. Leadership and Collaboration:

   • Collaborate with the Branch Client Service Director or Supervisor to align on strategic goals and objectives.
   • Provide guidance and mentorship to team members, fostering a collaborative and high-performing work environment.
   • Act as a subject matter expert on client service processes, procedures, and systems.

Required:

• Bachelor’s degree with 5+ years of client service and/or claims management experience -OR- High School degree/GED with 10+ years of client service and/or claims management experience.
• 1+ years of supervisory experience.
• Appropriate licensing as required.

Preferred:

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen and understanding of business metrics.

Behaviors and Skills:

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills, with the ability to engage others in consultative discussions.
• Comfortably manages and balances multiple and sometimes competing priorities.
• Works in a self-directed manner, demonstrating initiative and accountability.

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We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.