Senior Business Analyst - Payment Operations

Job Title:
Senior Business Analyst - Payment Operations

Location:
Ops Center

What you'll do:
As a Senior Business Analyst, you'll collaborate across the organization and lead the analysis of complex business challenges for your assigned business lines, serving as a strategic partner and subject matter expert in systems, processes, procedures, products, and services. You'll drive operational efficiency, optimize workflows, and provide high-level analytical insights to support data-driven decision-making. In this role, you'll collaborate closely with leadership and cross-functional teams to ensure business initiatives align with organizational strategy while fostering continuous improvement.

• Partner with stakeholders to define business requirements, assess impacts, and prioritize initiatives, ensuring alignment with the organization's strategic goals.
• Lead efforts to document evaluate and enhance business processes and procedures. Identify opportunities for automation and efficiency improvements. Design and manage complex reports, synthesize large datasets, and develop actionable insights that support executive decision-making.
• Monitor key performance indicators (KPI's) and analyze transaction data to provide insights and recommendations for operational efficiency.
• Oversee change management initiatives by developing communication plans and ensuring smooth adoption of process and system changes.
• Act as a liaison between business units, technology teams, project teams, project sponsors and leadership to drive alignment, resolve challenges, and ensure successful project execution.
• Assist Senior Project Manager in leading cross-functional meetings to communicate project status between stakeholders, gather feedback, update implementation plans, timelines, milestones, tasks, action items to ensure projects are delivered on time.

What you'll need:

• 6+ years of related experience.
• High school diploma required; Bachelor's degree in related field preferred.
• Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced experience with data analysis and research with the ability to identify and escalate cases or inquiries to mitigate bank risks.
• Intermediate to advanced skills in MS Office Suite.
• Intermediate to advanced experience with banking applications and systems preferred.
• Understanding of EPMO (Enterprise Project Management Office) and ECM (Enterprise Change Management) governance frameworks and methodologies.
• Intermediate speaking and writing communication skills.

Compensation: Salary range for new hires is generally $88,430.00 - $109,236.00 for Las Vegas, NV. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned and restricted stock.

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation