JobsUSASenior Banker - Columbia Pike and Monroe Financial Center - Bilingual Spanish Required
Company : Bank of America
Location : Washington, DC, 20310
Posted Date : 15 September 2025
Job Type : Other
Category : Banking & Finance
Occupation : Banker
Job Details
Bank Of America Financial Center Associate
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Key responsibilities include deepening client relationships through platform services, supporting clients with self-service or transactional activities, and providing exceptional client care. Job expectations include proactively connecting with clients through outbound calls and conducting consistent follow-up routines.
Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities.
Assists, educates, and trains clients on conducting simple transactions through self-service technologies.
Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy.
Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping.
Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements.
Has a minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment. In lieu of this requirement, has previously held the role of Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I), or Relationship Manager Business Owner Specialist (RMBOS) at Bank of America for a minimum of six months.
Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
Collaborates effectively to get things done, building and nurturing strong relationships.
Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.
Is confident in identifying solutions for helping new and existing clients based on their needs.
Has strong written and verbal communications skills.
Is able to communicate effectively and confidently, and is comfortable engaging all clients (in-person and by phone).
Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances.
Applies strong critical thinking and problem-solving skills to meet clients' needs.
Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously.
Is a commissioned notary or can successfully obtain a notary commission in the state you work within a few months of start date in role (exact timeframe varies by location due to differing state laws).
Can be flexible to work weekends and/or extended hours as needed.
Bilingual skills in Spanish.
An associate's degree or bachelor's degree in business, finance, or a related field.
Experience working in a financial center where goals were met or exceeded.
Retail and/or sales experience in a salary plus incentive environment.
Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded.
Experience with financial information, spreadsheets and financial skills.
Knowledge of banking products and services.
Strong computer skills including MS applications and previous experience utilizing laptop technology.
Active Listening
Business Acumen
Customer and Client Focus
Oral Communications
Problem Solving
Account Management
Client Experience Branding
Client Management
Client Solutions Advisory
Relationship Building
Business Development
Pipeline Management
Prospecting
Referral Identification
Referral Management
High School Diploma / GED / Secondary School or equivalent
1st shift (United States of America)
Hours Per Week: 40
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