Senior Analyst, Operations

Senior Analyst Onboarding Operations

Walmart Cross Border is seeking an experienced Senior Analyst to support Onboarding Operations/Operations Excellence for our fast-paced, cross-border operation. This position will support all aspects of Onboarding Operations, ranging from completing day-to-day tasks for new sellers onboarding into our program, solving issues as they arise, and working with sellers to process their applications in a timely manner. The primary objective for your Onboarding Operations work is to provide exemplary service to our sellers as the first step they encounter when onboarding onto our program. Your goal is to ensure the sellers have a seamless onboarding experience, free from any frustrations, and can swiftly begin transacting with our programs.

In terms of Operations Excellence, you will leverage your operations and analyst experience to identify business areas of opportunity and work to streamline procedures to clear up data issues. Successful candidates will be natural self-starters who are comfortable with ambiguity and change, highly detail oriented, adept problem-solvers, and focused on driving results. You will use your communication skills, flexibility, professionalism, and business acumen to efficiently support our sellers.

You'll sweep us off our feet if:

• You are seller obsessed, constantly putting yourself in the shoes of a seller in the onboarding process and looking for ways to improve the operation and remove pain points for sellers.
• You are a self-starter with a builder mindset, learning and figuring out how to do tasks more efficiently, and sharing that with your peers and leadership
• You possess superior communication skills, flexibility, and ability to juggle multiple tasks to meet deadlines.
• You're organized, disciplined, and can manage multiple tasks simultaneously for both Onboarding Operations and Operations Excellence.

You'll make an impact by:

Managing the Seller Onboarding Process Manage your daily tasks to ensure you are completing your assigned work in a timely manner to quickly onboard sellers onto our program. Work with partner teams such as operations, product, and program teams cross-functionally within Walmart to drive efficient onboarding operations, determining areas of opportunity, and driving them to closure.

Thinking Big You understand the onboarding process, trends and how they relate to our program growth goals. You anticipate sellers expectations and exceed them.

Driving Operations Excellence Be able to dive into and deeply understand the data to identify where we have areas of opportunity. You will work with partner teams to determine solutions, assess the impact to the data, and continue to provide feedback until the opportunities are closed.

Moving fast Work in an agile and iterative team environment.

Working cross-functionally and across multiple locations Communication, collaboration, and organization are key to your success. You will provide leadership for cross-function teams to deliver on your strategy across business, product, tech, support, and operational organizations.

Minimum Qualifications:

• 2+ years of relevant experience
• Experience with Sales Force, SQL, Tableau, Python
• Excellent analytical skills, organizational, and written/verbal communication skills
• Passion for serving customers and understanding their needs
• Positive attitude and team player, constantly pushing yourself and others to excellence
• Strong critical thinking and creative problem-solving skills
• Detail oriented and strong follow through.
• Performs well in an environment with competing priorities, multiple projects, and virtual teams
• Problem solver and self-starter who is comfortable operating in ambiguity with a positive, can-do attitude
• Must be able to travel for partner visits and to office locations as necessary

Preferred Qualifications:

• 4+ years of relevant experience
• Proficiency with Sales Force, SQL, Tableau, Python
• Proficiency in Mandarin, both spoken and written
• Excellent leadership and interpersonal skills; ability to persuade, communicate vision and motivate stakeholders at every level within Walmart and partner organizations

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The annual salary range for this position is $60,000.00-$110,000.00 Additional compensation includes annual or quarterly performance bonuses.

Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field OR 2 years' experience in operations, project management, or related area.

Preferred Qualifications: Master's degree in Business Administration, Engineering, Operations , or related field, Project Management Certification

Primary Location: 702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.