Security Systems Specialist (Evening Shift)

Security Systems Specialist (Evening Shift)

We are seeking a motivated, enthusiastic and customer service-oriented individual for the position of Security Systems Specialist (Evening Shift) at the Hopkins Bloomberg Center in Washington, DC. This position is for the evening shift (2:30-11:00 PM).

Specific Duties and Responsibilities:

• Monitor and respond to proprietary closed circuit television systems for events or activities that may require a security response.
• Provide general assistance and information to University students, faculty, staff and visitors.
• Complete tasks as may be necessary for the operation of the Command Center.
• Answer telephone and radio calls emergency or non-emergency calls, assess the nature of the call and determine appropriate level of response.
• Dispatch the appropriate level of public safety response public per University policy and guidelines.
• Coordinate responses of HBC Public Safety, Facilities Management, Student Affairs and transmit pertinent information to University security personnel.
• Track locations of public safety personnel and relay pertinent information.
• Contact and facilitate law enforcement and/or Fire and EMS response to university incidents.
• Keep Public Safety management apprised of emerging and ongoing incidents.
• Create and maintain manual and computerized reports, logs, records and data.
• Promulgate schedules of events and building access requirements.
• Serve as the University switchboard and the liaison for student's health care and facilities emergency maintenance during non-business hours.
• Work flexible shifts and unscheduled overtime on any day of the week, including holidays or weekends to assist with operational and special event assignments.
• The omission of specific duties does not preclude the manager from assigning duties that are logically related to the position.

Requirements:

• Must be available to work weekends, holidays and other than regularly scheduled shifts.

Knowledge, Skills and Abilities:

• Proficiency in Microsoft Office Suite is required, must be familiar with each program, and windows computers for troubleshooting computer related issues; and skills to utilize innovative, wireless technology.
• Proficient in CCTV systems, video analytics, camera positioning, and knowledge of different surveillance technologies.
• Must be familiar with basic software troubleshooting of any camera systems issues.
• Must have ability to handle both common and crisis situations calmly and efficiently.
• Must possess exceptional written and verbal communication skills and be able to prepare comprehensive reports and logs in neat, legible handwriting.
• Must be able to read and understand all operating procedures and instructions.
• Must display exceptional customer service and communication skills and the ability to interact with others in a professional and effective manner.
• Must have demonstrated ability to handle complex assignments.

Minimum Qualifications:

• High school Diploma/GED required.
• Two (2) years related experience working with security systems, including familiarity with communication technology and call-taking techniques.
• Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications:

• Prior law enforcement communications call center, security company communications center, or emergency management agency experience.
• Crime analyst or criminal research specialist experience.
• Associate of Arts (AA) degree in Criminal Justice, Business, Liberal Arts, Cyber Security or Social Sciences.