Security Officer IIOrlando, FL

Security Officer II

At AdventHealth East Orlando, we foster an environment focused on healing bodies, quieting minds and soothing spirits. For more than 30 years, we've provided the finest care for each patient and family we serve, moving far beyond our humble beginnings as a 15-bed facility founded in 1941 to a robust facility with intensive care and a pediatric department. Today, we're an innovative and respected full-service community hospital that fills a vital need in a fast-growing area. And as a team member, you can experience a new vision of what suburban health care can be.

When you're ready to take the next step in your career to provide lifesaving care, learn more about the open positions at our hospital in Orange County.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

The role you'll contribute: The Security Officer II performs security service duties through professional and positive interaction with the public, patients, employees and administrators. Responds to a variety of calls; provides assistance in emergency and non-emergency situations. Investigates and documents (both electronically and written) safety hazards, incidents and criminal activities. Patrols designated areas to ensure the protection of the public, patients, employees and property of AdventHealth. Is accountable to the department's chain of command for initiative, judgment and general competence exhibited in the performance of assignments, calls for service, and day-to-day general duties. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Position requires completion and clearance from physiological and physical fitness screenings.

The value you'll bring to the team: Proactively patrols assigned areas and performs all security related tasks, ensuring life safety standards are maintained. Investigates suspicious activity or persons. Investigates and/or reports hazards, unusual or suspicious circumstances to Security Operations Center and keeps Supervisor apprised of unusual activities and events. Responds to events of varying degrees of vulnerability, including high vulnerability such as life-threatening events, natural disasters

Participates in activities not directly related to Security operations as approved by Security Management. These may include transport and release of bodies from the morgue; patient escort; elevator recall checks; monthly fire extinguisher, panic alarm, and intercom checks; and special event setups

Acknowledges and responds appropriately to emergency, non-emergency and alarm calls as assigned. Uses good judgment to safely determine the alarm cause, takes appropriate action and/or provides the proper assistance and direction in both emergency and non-emergency situations

Administers initial first aid as appropriate and to the level of training attained

Learns applicable systems and responds to fire alarms at facilities during actual alarms and drills. Conducts helicopter fire prevention assessment and provides emergency response to helicopter fires. Maintains appropriate communication with Supervisors, fellow Officers and Security Operations Center to report crimes, incidents and safety related irregularities

Intercedes in disputes between individuals by using verbal de-escalation techniques and skills to diffuse potentially violent patient, employee, or visitor situations. Physically manages combative, violent persons without hesitation using techniques taught in the required annual aggression management training

Patrols assigned areas to provide security presence. Unlocks buildings/doors after checking identification and compliance with Hospital policies; properly utilizes and maintains all issued and operated equipment. Observes activity and traffic in assigned area to enforce Hospital rules/regulations; alerts visitors of infractions. Assists individuals on property needing directions or information. Escorts people/property to desired destination when safety of property or individuals is a concern

Monitors vehicle and pedestrian traffic on or in AdventHealth properties. Interviews and investigates individuals involved in suspicious or illegal activities. Detains unauthorized individuals as defined by policy or state law and releases them to the proper authorities

Investigates and documents, through both written and electronic format as required, to report safety hazards, incidents and criminal activities to Security Administration, law enforcement and other appropriate agencies as determined by AdventHealth, department policy, or state law. Conducts annual security assessments (as assigned) of individual hospital properties to determine possible security risks if applicable

Officers are required to use force when appropriate to protect our customers and associates within organization policy

May float to various campuses to provide security support

Performs other duties as assigned

Qualifications

The expertise and experiences you'll need to succeed:

Knowledge and skills required: Ability to read accurately and comprehend, write clearly, and understand in a manner to effectively complete legal reports, narratives, and follow simple directions. Ability to read, interpret, and apply safety rules, penal codes, vehicular codes, radio codes, reports, memos, communications, policies, and other required written materials. Ability to actively listen and communicate effectively through clear speech, and hearing

Ability to safely operate vehicles, equipment, and communication devices and perform all aspects of the job safely without imposing risk to self and/or others

Computer literacy with ability to use basic hospital/security applications and information management systems required

Good critical thinking skills, and ability to set and quickly reset priorities

Able to work and train in an environment with occurring periods of crisis and stress

Ability to recognize faces

Ability to maintain confidentiality in all matters pertaining to patients, visitors and/or employees

Ability to work independently within a team-oriented environment; ability to work closely with medical and nursing staff to resolve patient-related problems

Ability to identify recurring security operation issues, collaborate with leadership to problem solve and develop solutions, and work with the Security Management team on implementation of change

Exceptional customer service skills and the ability to diplomatically handle stressful situations

Basic computer skills including, but not limited to, Windows, Word and Excel

Knowledge and experience preferred: Knowledge of Access Control and CCTV systems

Understanding of Emergency Management principles

Education and experience required: High School Grad or Equiv / 0 years experience

Licensure, Certification or Registration Required: International Association for Healthcare Security and Safety

Florida Driver's License

Required: Applicable state driver's license and driving record in accordance with AdventHealth policy

International Association for Healthcare Security and Safety (IAHSS) Basic Training certification or equivalent certification within six months of hire

Meets departmental testing (Mental, Physical, etc.) if applicable to facility

Preferred: Basic Life Support (BLS) certification

Handcuffing, or equitable national certification

Pepper Spray, or equitable national certification

Baton, or equitable national certification

TASER International Conducted Electrical Weapon

Federal Emergency Management Agency (FEMA) training certificates

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.