Seasonal Guest Services - Maggie Daley Park

Seasonal Guest Services Part-Time / Non-Exempt

Maggie Daley Park is seeking enthusiastic, guest-focused individuals to join our Seasonal Guest Services Staff for the winter ice-skating season. In this role, you'll help create a fun, safe, and memorable experience for all visitors to the Ice-Skating Ribbon. Working under the direction of the Guest Services Leader, you'll assist with on-ice and off-ice operations, support special events, and ensure excellent service is delivered throughout the guest experience.

Key responsibilities include:

• Greet guests warmly and provide friendly, professional assistance.
• Share information about rink rules, skate rentals, park programs, and events.
• Assist guests with skating support, including falls or balance concerns.
• Monitor skaters to encourage safe behavior and enforce rink policies.
• Report any incidents, injuries, or unsafe conditions to supervisors immediately.
• Fit, distribute, and collect rental skates and helmets.
• Maintain cleanliness and organization of the rental area and equipment.
• Sanitize skates and gear as needed between uses.
• Help keep warming tents, locker areas, and common spaces clean and inviting.
• Manage lines, direct guest traffic, and promote efficient flow throughout the facility.
• Assist with the setup and takedown of group activities, themed skate nights, and other park programming.
• Contribute to a festive and inclusive atmosphere during special events.
• Complete other job responsibility and duties as assigned.

Schedule requirements include availability during evenings, weekends, and holidays. Flexibility is essential during peak hours and events.

Qualifications include:

• Excellent communication and interpersonal skills
• Previous experience in customer service, recreation, or events is a plus
• Ability to remain calm, professional, and helpful in fast-paced environments
• Commitment to delivering an inclusive and welcoming experience for all guests
• Ability to work in the cold and warm weather conditions

Physical requirements include:

• Frequent walking and standing; occasional sitting for extended periods
• Ability to lift and move up to 30 pounds regularly
• May be required to physically assist guests in the event of a fall or emergency
• Reasonable accommodations will be made in accordance with applicable laws.

Compensation: $20.00/hour

Benefits include:

• Paid leave accrual
• Sick time accrual
• 401(k) eligibility upon meeting program requirements

All applications must be submitted through our official online system. If you need a reasonable accommodation during the application process, please contact us at 312-235-7148.

Recruiter contact:

Maggie Szot HR Manager Phone: (312) 235-7148

Maggie Daley Park is proudly managed by ASM Global, the world's leading venue management and services company. ASM Global is an Equal Opportunity/Affirmative Action Employer. We strongly encourage applications from Women, Minorities, Individuals with Disabilities, and Protected Veterans. We are a VEVRAA Federal Contractor.