Scheduler-Registration - Family Medicine

Administrative And Clerical Duties

Performs a variety of administrative and clerical duties to manage patient registration and scheduling.

Minimum Qualifications:

1. High school graduate or equivalent.

2. State criminal background check and Federal (if applicable), as required for regulated areas.

Core Job Duties and Responsibilities:

1. Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification. Provides to the patient, information concerning insurance, payment of bills and hospital procedures.

2. Prepares WVU Medicine standard consent form, notice of privacy practice and/or other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures. Obtains electronic signature for consent to treat and patient financial obligations.

3. Collects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems.

4. Schedules appointments for multiple providers. Schedules incoming appointments through work que, schedule outgoing appointments and tests for patients.

5. Calls insurance companies to check and obtain pre-cert for procedures and testing.

6. Follows up on accounts as directed.

Physical Requirements:

1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping.

2. Visual acuity must be within normal range.

3. Manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.

4. Sitting and/or standing for extended periods of time.

5. Reading and comprehension ability.

Working Environment:

1. High volume, fast paced environment.

2. Exposure to communicable disease.

3. Frequent interactions with patients, medical staff, and support staff daily on a continual basis.

Skills and Abilities:

1. Ability to accurately utilize applicable computer software and equipment for access processing & demonstrates ability to follow down time procedures.

2. Demonstrate knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents and defective equipment in compliance with hospital policy.

3. Requires considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.

4. Requires the ability to memorize a considerable amount of information, and to be able to reference information not retained from written sources or from appropriate personnel.

5. Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.

6. Excellent written and verbal communication skills and the ability to understand written and verbal communication.

7. Basic knowledge of medical terminology.

Scheduled Weekly Hours: 40

Shift: Non-Exempt

Company: PVH Potomac Valley Hospital

Cost Center: 8040 PVH Family Medicine

Address: 100 Pin Oak Lane Keyser West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination.