Scheduler - Physician Office - Tuckahoe Orthopedics & Physical Therapy

Scheduler - Physician Office - Tuckahoe Orthopedics & Physical Therapy - Richmond, VA

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body, and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence, and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service, and stewardship to create an environment where associates want to work and help communities thrive.

Under the supervision of the Department Supervisor or Manager, the Scheduler is responsible for accurately scheduling, registering, verifies pre-authorization and referrals are on file, confirms and maintains patient diagnostic appointments, surgeries and/or medical consultations scheduling and pre-registering patient appointments for all designated departments in addition to performing tasks related to these functions in a work queue and incoming call requests for the Bon Secours - Tuckahoe Orthopedics clinics, hospitals, and ambulatory surgery center.

The Scheduler accurately obtains required information for hospital and physician records, governmental requirements, billing and third-party payer needs. This position also provides courteous and efficient services to patients and accurately documents/verifies patient pre-registration information in a professional and timely manner with the care team.

The workday is Monday through Friday. Cross training to supporting the Patient Service Representative team as needed.

Essential Job Functions:

• Direct accuracy for scheduling patient appointments and accurately performs record specific information of each patient chart.
• Notify appropriate staff members of special needs and/or interpretation services for visit.
• Enter appropriate data into demographics, insurance, guarantor, PCP etc. including workers compensation and third-party payor information.
• Answers phone and communicates with Physicians, clinical team and leadership when needed to build daily schedules including adjusting daily templates for provider time off.
• Works with minimal supervision.
• Contacts and confirm appointment with outside organization for internal and outgoing referrals.
• Participates as a team member by performing additional assignments not directly related to the job description when workload requires and as requested by leadership.

Required Qualifications:

• HS Diploma
• One year computer experience required.
• Requires strong customer service skills.
• Interpersonal, oral, and written communication skills
• Good working knowledge of medical terminology

Preferred Qualifications:

• Bi-lingual, not required.
• Graduate from a Junior College or two years of college considered.
• Must be able to type 50 words per minute with accuracy.
• Experience in a customer service setting.

Other Functions:

• Clear, distinct diction and audio acuity is essential for communicating with physicians, visitors, and co-workers.
• Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system.
• Must be able to recognize and respond appropriately to urgent/emergent situations per protocols.
• Establish and maintain effective working relationships with physicians, staff and management.
• Effectively cope with typical job stress.
• Document work processes as required.
• Perform other duties as assigned.
• Adheres to Bon Secours and St. Francis Health System rules, regulations, and polices.
• Performs other duties as assigned. Assists and supports other departments when needed.
• Role models professional behaviors, always approaches and attitudes particularly in stressful and conflicting situations.
• Consistently presents a professional image for Bon Secours Medical Group.

Bon Secours Mission, Values, Customer Orientation and Continuous Quality Improvements Focus:

It is the responsibility of all employees to learn and utilize continuous quality improvement principles in their daily work.

All employees are responsible for extending the mission and values of the Sisters of Bon Secours by understanding each customer, treating each patient, staff member and community in a dignified manner with respect, kindness, and understanding and subscribing to the organization's commitment to quality and service.

The above statements are intended to describe the nature and level of work being performed by individuals assigned to this classification and are not to be construed as an exhaustive list of all job duties. This document does not create an employment contract, and employment with Bon Secours Health System is "at will".

Bon Secours is an equal opportunity employer.