Salesforce Developer

About the job you’re considering

Your role

•    Strong in Salesforce Sales, Service and Experience cloud.
•    Strong Knowledge and understanding of Salesforce - LWC, Aura, Apex Classes, Controllers and Triggers, Process Builder, Workflow, Formula’s, Visualforce etc.
•    Understand requirements and implement minor enhancements using the above Salesforce technologies.
•    Strong in reading and reviewing Custom code developed in salesforce, troubleshooting issues and resolving tickets and requests.
•    Coordinate with the offshore team, work closely with them on incidents and request and ensure that SLA’s defined in Contract are met (P1, P2, P3 and P4).
•    Troubleshoot and Analyze Incidents and Tasks, perform root cause analysis and coordinate with users to bring it to closure;
•    Create Knowledge Articles and share with Level 1 support team to help resolve incidents and tasks quickly with less reliance on Level 2;
•    Supporting releases, new features and providing necessary support to users.
•    Coordinate with the business owners for any support issues and provide them with regular status updates through Service now for tickets and requests. 
•    Coordinating with Salesforce support working for Allegis to resolve any platform related issues.
•    Open to work in shifts and weekends as we do 24/7 support between onshore and offshore. Compensatory time offs based on work load. 
•    Work closely with the Level 3 Product and Scrum teams to raise problem tickets for the issues/enhancements identified by the users; 
•    Create reports and graphs to show progress and present in the daily call with the business to show progress on issues 

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

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Disclaimer

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.