Sales Manager

Sales Manager

As a Sales Manager at a Concord Hospitality property, you play a vital role in the hotel's success. You will develop and grow hotel business through direct sales, marketing, telemarketing, direct mail, and property tours for both guest rooms and event space.

Responsibilities: Foster new and existing business through proactive and reactive sales efforts. Deliver excellent customer service with timely responses to calls and bookings. Plan and organize sales strategies while maintaining keen pricing awareness for departmental efficiency. Provide thorough follow-through on details for clients and internal hotel departments. Represent the hotel professionally at industry events. Collaborate with third-party booking sites, Concord revenue management, and city convention centers to maximize key city-wide events. Meet and exceed monthly revenue and sales call goals. Document all sales activities in Delphi or similar sales systems for tracking and historical reference. Act as a team player to support the overall operation and success of the hotel.

Qualifications: Proven experience in hospitality sales, preferably in hotel sales. Strong communication, organizational, and negotiation skills. Familiarity with CRM and sales tracking systems (e.g., Delphi). Ability to work collaboratively with internal teams and external partners. Results-driven with a demonstrated ability to meet or exceed sales goals.

Benefits (Full-Time Associates Only): Competitive wages Comprehensive medical, dental, vision, life, and disability insurance 401(k) with company match Tuition assistance Discounted hotel stays Extensive training and career development opportunities Performance-based bonus eligibility

Why Concord? Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.

Inspire greatness in your team

Encourage and support team members to reach their full potential

Create a work environment that is a Great Place to Work for ALL

Lead with integrity, transparency, respect, and professionalism

Care for your team, and their families

We are Concord!

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a "Great Place to Work for All."