Sales Agent I

Supervisory Organization: Director Customer Relations & Support

Pay Range: $36,118.00 - $59,595.00

Country: United States of America

Address: 1401 Pacific Ave

City: Dallas, TX 75202

FLSA: Non-Exempt

Professionals: 06 - Admin Support (EEO-4-United States of America), 6E - Indirect Administrative Support - Clerical (EEO-SubCategory)

General Summary: The Sales Agent I serves as a frontline representative of Dallas Area Rapid Transit, delivering exceptional customer service while managing retail operations and fare media. This role combines customer service excellence with operational precision to support DART's mission. The position requires a professional who can effectively balance multiple responsibilities while maintaining the highest standards of customer satisfaction and operational compliance.

Essential Duties and Responsibilities

Essential Duties and Responsibilities

• Process customer transactions for passes, merchandise, and services using PC, POS, and PEM systems with accuracy and efficiency
• Execute cash and credit transactions while maintaining strict daily cash accountability and security protocols in accordance with DART financial procedures
• Verify customer eligibility and process reduced fare passes and identification cards for various programs including Student, Senior, Disability and Annual pass holders
• Provide assistance to customer inquiries through in-person and telephone interactions regarding DART services
• Process fare evasion citations, customer refund, various administrative documents in compliance with established policies and procedures
• Prepare accurate daily sales reports and conduct thorough monthly store inventory audits to ensure operational transparency and accountability
• Maintain optimal inventory levels of passes, promotional merchandise, and office supplies through systematic tracking and reordering processes
• Support store opening and closing procedures while coordinating janitorial services and facility maintenance requirements
• Operate DART non-revenue vehicles safely and efficiently for product deliveries, off-site events, and sales
• Assist in maintaining a stock of office supplies and organizing the cleaning (janitorial) schedule for the store
• Performs physical inventory and maintains and inventory of DART merchandise
• Responsible for pick up of deliveries from the mailroom and delivery of merchandise orders to interdepartmental customers
• Maintain organized marketing material and photographic documentation systems to support promotional and operational activities
• Demonstrate flexibility in work scheduling to accommodate varying operational demands and customer service requirements
• Other related duties as assigned

Minimum Knowledge, Skills, and Abilities Required

• High school diploma or equivalent
• One (1) year of retail, banking, cash handling or financial services experience with demonstrated proficiency in POS systems
• Valid Texas Class C Driver's License. No Driving While Intoxicated (DWI) convictions within the last (60) consecutive months. There are no more than three (3) convictions of moving violations within the last thirty-six (36) consecutive months on driving record to operate armored and DART non-revenue vehicles
• Pass background investigation and credit reference check to handle money
• Ability to perform physical demands of the position including frequent sitting, standing, walking, and precise hand and finger coordination for extended periods, Visual acuity for document verification; ability to use computer systems for extended periods. Capability to lift and move objects weighing up to 30 pounds as required for inventory management and operational tasks.
• Pass a physical (medical) examination that includes a drug screen in order to operate DART non-revenue vehicles
• Demonstrates proficiency in personal computer applications including Microsoft Office; Experience with customer service software platforms and database management systems; Competency in multi-channel communication platforms including telephone systems, email correspondence, and live chat applications; Proven ability to navigate Customer Relationship Management systems and maintain accurate customer databases
• Must successfully complete and pass standardized skills assessment test
• Exceptional written and verbal communication skills with demonstrated accuracy in grammar, punctation, and professional documentation
• Proven ability to maintain established Key Performance Indicators (KPIs) including customer satisfaction scores and operational efficiency metrics. Ability to use rigorous logic and methods to solve difficult problems with effective solutions. Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers
• Consistent adherence to quality assurance standards and positive performance in call monitoring evaluations
• Superior time management and prioritization skills with the ability to handle multiple tasks efficiently while maintaining attention to detail
• Advanced interpersonal communication abilities with capacity to build rapport with diverse customers. Strong team collaboration skills with the ability to work effectively across all organizational levels and departments
• Demonstrated expertise in conflict resolution and ability to de-escalate challenging customer situations with diplomacy and professionalism
• Flexibility to work variable shifts including irregular hours, evening, nights and weekends as operational needs require

Working Conditions:

Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V

Open until qualified applicants are identified.