RxO - Materials Handler II (Clerical Support)

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If you've worn a pair of glasses, we've already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.
Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
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Your #FutureInSight with EssilorLuxottica
Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible.
GENERAL FUNCTION
The Materials Handler II works closely with the Assistant Supervisor and Supervisor to ensure the success of the day-to-day operations of the RxO Stockroom team. This associate helps to identify and resolve process and associate issues that result in inventory discrepancies. This is a hands-on position that assists the Supervisory team with managing labor, supporting and guiding the work flow and processes, training/cross-training new and tenured associates in all functions required. They help to provide continuous improvement ideas and implementation of new processes to team members to ensure consistency and understanding.
MAJOR DUTIES AND RESPONSIBILITIES

• Understand product/data flow through the entire RxO Stockroom process (i.e. Receiving unload, Receiving, Putaway, Letdown, Picking, Staging, and Shipping processes)
• Identify, diagnose, document, and resolve associate/process/software issues - understanding the root cause and steps to correction
• Communicate internally and externally, via in person, phone, and email with support, associates, leadership, etc.
• Perform visual audits of associates following SOP's for accuracy and consistency
• Support management team by ensuring that all department KPIs are being met, including but not limited to job stagnancy, putaway cart aging, open POs, etc.
• Assist Supervisor with ensuring that all outbound shipping jobs meet their scheduled carrier pick ups
• Monitor the quality of outbound product/deliveries from the DC's to the consumers
• Be a point of contact for associate questions on errors, processes, and Lab job discrepancies
• Help to Identify the Root Cause of discrepancy (overages/shortages/inventory movement)
• Completes projects and tasks as assigned by Leadership Team
• Maintain clean and safe work environment
• Assist Supervisors and/or lead associates when necessary
• Assist with training current and new DC associates on process changes, system updates etc.
• Participate in/or conduct departmental meetings with the absence of the Assistant Supervisor
• Make recommendations for improving the processes and procedures
• Be proficient in all functions within their direct area of responsibility
• Be a positive role model for other associates and display enthusiastic behavior
• Lead by example
• Help with trouble product issues

BASIC QUALIFICATIONS

• High School Diploma or equivalent
• +2 Years related experience
• Excellent mathematical aptitude/numerical recognition
• Clear and effective verbal and written communication skills
• Ability to effectively communicate with both associates and leadership
• Strong organizational skills
• Ability to work independently with minimal supervision
• Technical aptitude with the ability to troubleshoot
• Ability to learn and maintain Warehouse Management software training
• Knowledge of SAP
• Knowledge of PC's and working knowledge of Microsoft Office programs, including Excel and Outlook
• Ability to use material handling equipment (pallet jacks, ladders, cart, etc) and lift/carry supplies up to 40 lbs
• Ability to work in a standing/walking position for up to 12 hours
• Ability to work flexible hours and overtime as requested by Supervisors and Manager
• Ability to maintain confidentially

PREFERRED QUALIFICATIONS

• Prior logistics/warehouse experience preferred
• Knowledge of general warehouse processes and paper flow

Our Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.