Rooms Controller - Hilton Boston Park Plaza

Guest Services, Operations, and Front Office

Hilton Boston Park Plaza is looking to welcome a Rooms Controller to join the team! This 1060 room property has a premier Back Bay location just steps away from the Boston Common and the Public Garden, as well as a half mile from Beacon Hill and the Theater District! Our 10+ team members report to the Director of Front Office.

The Ideal candidate holds for 2+ years as a Guest Service Agent within hospitality. Availability to work the required shifts. Excel at providing amazing customer service. Hilton experience/an OnQ certification would be considered an asset for this role.

Shift Pattern: AM/PM (weekdays, weekends, holidays as needed)

Pay Rate: $30.00 per hour plus the opportunity for additional incentives

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Rooms Controller, you would be responsible for daily room assignment for VIP's and all other special requests. Assist Front Desk with daily operations:

• Pre-assigning rooms to incoming reservations to ensure room type availability and to open opportunity for upsells.
• Greet and assist guests and respond to requests in a timely, friendly and efficient manner
• Perform word-processing, typing, emailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation
• Answering all Front Office phone calls in regards to reservations, credit card authorizations and VIPs.
• Communicate with Housekeeping, Sales & Events team on a continuous basis throughout the day.
• Coordinate department projects, as needed
• Oversee maintenance of office equipment
• Perform other general office duties and assist with special projects, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!