Room Service Server 2nd Shift

Pyramid Global Hospitality

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

As one of the premier hotels in Beachwood, Ohio, we offer easy access to University Hospital's Ahuja Medical Center, Tri-C East's campus, MGM Casino, ThistleDown Racino and numerous museums including the Rock & Roll Hall of Fame, as well as the areas premier shopping and dining @ Pinecrest. Our talented team of professionals have yet again led us to a TripAdvisor Certificate of Excellence. We want to build on that momentum and continue hiring only the best in the business. If you're looking to grow as part of a strong team, come see what we can offer you for your career! Cleveland Marriott East boasts 298 guest rooms, 13,000 sq ft of event space, M Club, restaurant, and a bar.

Overview

We are hiring for a full time room service server on our second shift. The hourly rate is $10.50 as a tipped position. All orders will have a 20% automatic gratuity paid to the room service server. Cross training for floor serving will be provided to maximize earning potential.

Our Second Shift is from 3pm-11pm. As a full time associate you will be eligible for Health, Dental, Vision, and Life insurance. Paid time off and sick time is provided. 401k contribution with match. Don't forget about the hotel discounts!

Job Description

Essential duties and responsibilities include the following (other duties may be assigned):

1. Answers all incoming calls within three rings with proper phone etiquette. Utilize guest name that appears on phone display.

2. Takes room service order including room number, number of persons dining. Completes order and gives a 30 minute time delivery quote. Insures order is correct by asking to repeat the order back to the guest.

3. Rings in guest order and prepares check.

4. Sets table according to table set up standards.

5. Delivers order to guest room within 30 minutes.

6. Sets up order in the guests room.

7. Closes all checks according to method of payment.

8. Retrieves all room service trays and tables from guest hallways and busses used items in the dish room.

9. Stocks all supplies and food and beverage items in the room service station.

10. Orders all necessary items that are below pars.

11. Presets trays and tables in room service station for future orders.

12. Maintains a clean, sanitary and organized work station.

13. Maintains a cheerful, positive attitude and appropriate conduct with both guests and teammates at all times.

Qualifications

1. Answers all incoming calls within three rings with proper phone etiquette. Utilize guest name that appears on phone display.

2. Takes room service order including room number, number of persons dining. Completes order and gives a 30 minute time delivery quote. Insures order is correct by asking to repeat the order back to the guest.

3. Rings in guest order and prepares check.

Compensation Range

The compensation for this position is $10.50/Hr. - $10.50/Hr. based on qualifications and experience.