Room Attendant (Full Time) - The Ben, Autograph Collection Hotel

Room Attendant (Full Time) - The Ben, Autograph Collection Hotel

As a Room Attendant at The Ben, you are entrusted with creating a sanctuary of comfort and elegance for our guests. With a meticulous eye for detail and a passion for hospitality, you ensure that every guest room is immaculately clean, thoughtfully arranged, and ready to welcome guests into a world of refined luxury. Your role is essential in upholding the elevated standards that define The Ben experience.

Responsibilities:

• Provide the highest level of personalized service and attention to detail in every guest room.
• Clean and service guest rooms according to established luxury standards, including making beds, dusting, vacuuming, and replenishing amenities.
• Ensure all rooms are refreshed and ready within the designated time frame.
• Inspect rooms for maintenance needs and report any issues promptly.
• Set heating/cooling equipment and lighting to optimal guest comfort settings.
• Handle guest belongings with care and respect, maintaining discretion and professionalism.
• Maintain cleanliness and organization of housekeeping carts, linen closets, and storage areas.
• Fold terry and linen while waiting for room assignments.
• Assist with laundry operations and public area cleanliness as needed.
• Adhere to all safety, sanitation, and appearance standards.
• Uphold The Ben's grooming and uniform standards at all times.
• Respond to guest requests with warmth, efficiency, and a service-first mindset.
• Log completed rooms and report any discrepancies or special requests.
• Support fellow team members and contribute to a positive, collaborative work environment.
• Perform other duties as assigned, always with a commitment to excellence.

Qualifications:

• Previous housekeeping or luxury hospitality experience preferred.
• Strong attention to detail and pride in delivering exceptional service.
• Ability to lift, push, and pull up to 40 lbs. and stand/walk for extended periods.
• Flexible schedule, including weekends and holidays.
• Knowledge of cleaning techniques, safety procedures, and guest service etiquette.
• Professional appearance and demeanor in line with luxury brand standards.

Core competencies:

• Attention to Detail & Cleanliness
• Guest-Centered Service
• Time Management & Efficiency
• Teamwork & Communication
• Professionalism & Discretion

Why Join The Ben Hotel & Concord Hospitality?

• Competitive wages tailored to luxury hospitality standards
• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Tuition assistance and career development programs
• Exclusive discounts on hotel stays across our portfolio
• A culture built on our Five Cornerstones: Quality, Integrity, Community, Profitability, and FUN

When you join The Ben, you become part of a team that values your growth, your voice, and your contribution to a truly exceptional guest experience.

Equal Opportunity Employer