RN Telephonic Case Manager

As a Telephone Case Manager RN with UnitedHealth Group, you'll support a diverse member population with education, advocacy and connections to the resources they need to feel better and get well. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Apply today!
Primary Responsibilities:
* Make outbound calls and receive inbound calls to assess members' current health status
* Identify gaps or barriers in treatment plans
* Provide patient education to assist with self-management
* Make referrals to outside sources
* Provide a complete continuum of quality care through close communication with members via in-person or on-phone interaction
* Support members with condition education, medication reviews and connections to resources such as Home Health Aides or Meals on Wheels
This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. Strong computer and software navigation skills are critical. You should also be strongly patient-focused and adaptable to changes.
Required Qualifications:
* Current, unrestricted RN license in the state of employment
* 3+ years of experience in a hospital, acute care or direct care setting
* Must be able to type and have the ability to navigate a Windows based environment