Retirement Services Application Support Consultant - OMNI

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now

Get To Know The Opportunity

Voya US is seeking a skilled and motivated Application Support Consultant with expertise in Omni Plus, OMNI script, Linux, COBOL, SQL, and Oracle Database to join our dynamic IT team. You will play a pivotal role in the managing a development team and maintenance of our software applications, including web-based solutions and database systems. You will work closely with cross-functional teams to analyze, design, develop, and support software solutions that meet our business needs.

The Contributions You'll Make

• Design, code, test, and maintain software applications using OMNI Scripts, COBOL, Linux Shell Scripts, SQL, and Oracle Database technologies.
• Collaborate with team members to integrate COBOL components seamlessly into larger applications and projects.
• Utilize expertise in Linux and UNIX environments to debug, enhance and deploy COBOL, Linux Shell script, Omni Script programs.
• Manage Oracle Database solutions, including writing SQL queries and stored procedures.
• Provide Production Support, monitor batch for job abends and resolve them with minimal assistance.
• Enhance existing systems by analyzing business objectives, preparing an action.
• Work on Incident, Service Requests and Changes to execute them within SLA.
• Execute Application Health Check and accurately report the status to all stakeholders.

• Maintain clear and organized documentation of software code, specifications, and user manuals.
• Ability to problem solve application issues quickly and successfully within SLA's
• Ability to complete analysis and provide root causes to business and all levels of management
• Work with offshore team to ensure production jobs are completed successfully and status updates are provided
• Influences and clearly relates technical alternatives to business objectives, using effective communications with customers and stakeholders
• Understands business impacts when production issues occur and completes the tasks required by working OT if required and/or hand-off to the offshore team
• Provides training and guidance to offshore team members as needed
• Provides support for application maintenance work
  • Running cycles production/lower environments
  • Fixing abends
  • Fixing vulnerabilities
  • Providing audit support
  • Completing ticket assignments
  • Attending meetings
  • Learning new code changes from project team
  • Working with CID-Oncall support
  • Quick response time
  • Meeting SLA's
  • Other duties as assigned
  • Meet target of 98%-100% of SLA's for stability
  • Ability to work with clients/vendors if issues with files
  • On-call 24/7 based on rotation schedule and expertise
  • Participate in annual DR Test by reviewing DR Plan, providing support during DR exercise and ensuring test is completed within the change window
  • Ensure deployment of code changes follow proper channels through Clearcase and that all changes are completed within the change window

Minimum Knowledge & Experience

• Bachelor's Degree or equivalent in Computer Science, MIS, Engineering or a directly related field, or relevant work experience
• 5.5 to 9 years of complex (multi-tiered) software development experience
• Required Skill: Omni Plus, Omni script, Linux, Cobol, and SQL
• Technical knowledge in one or more programming languages and development tools
  • OMNI Admin Web
  • Core Java
  • Unix Shell script
  • SQL, Oracle, DB2
• COBOL, DB2, Data Transfer
  • Service Now
  • Micro-Focus enterprise server and tools
  • Linux scripting
  • Excel
  • PowerPoint
• Basic understanding in US Retirement Services domain specially in Defined Contribution business like 401(k), 403(b), 457, IRA plans etc.
• Basic understanding of OmniPlus & Omni Admin Web application with high level functional features
• Hands-on experience in debugging & enhancement of Cobol, Linux Shell script, OmniScript programs
• Experience with DevOps and version control tools like Git enables effective collaboration and code management within a development team.
• Writing well designed, testable, efficient code.
• Hands-on experience with Service now tool and ITSM process.
• Ability to handle multiple tasks and collaboratively work as a team member.
• Knowledge on production support and production incident trouble shooting skills.
• Participate in application hardening & optimization initiatives & Omni maintenance activities.
• Flexibility to work in rotational night shifts and rotational weekends.
• Experience in production support area with the ability to handle critical issues, multi-task, delegate, communicate to all levels of management and business operations in a professional and timely manner
• Experience in managing offshore resources and delegating work assignments

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Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$114,450 - $143,060 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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