Retail Sales Associate - Furniture/Mattresses/Rugs, Natick Collection - Full Time

Furniture & Mattress Sales Colleague

Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Furniture & Mattress Sales Colleague, also known as a Big Ticket Colleague, you will provide outstanding customer service in our Big Ticket areas by creating shopping experiences that make every customer feel welcomed and comfortable. In this role, you are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting our loyalty program. You will continually demonstrate superior product knowledge to educate your customer and satisfy their needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What You Will Do

• Engage with customers to understand their furniture needs, demonstrating knowledge of store products and services to build sales and minimize returns.
• Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience.
• Utilize technology to complete customer orders, assist customers in envisioning and selecting the most suitable products for their needs, and provide support to those using devices to shop and compare.
• Participate in ongoing product knowledge training through both technology and vendor partners.
• Ensure high-level of customer service through problem-solving and customer-focused solutions, such as converting a return into an exchange and expediting resolution of delivery issues.
• Maintain contact with customers through the pre- and post-delivery process to ensure a positive shopping and delivery experience.
• Adhere to Asset Protection and inventory control compliance procedures.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Who You Are

• Flexible availability, including days, evenings, weekends and holidays.
• Ability to communicate and share information with diverse groups of customers and peers.
• Self-starter in adapting quickly to changing customer expectations and needs.
• Resourceful and able to adapt quickly to changing priorities.
• 1-2 years of related or retail experience required.

Essential Physical Requirements You Will Perform

• This position requires constant moving, talking, hearing, lifting, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders. Reaching, including above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.