Retail Operations Manager

Retail Operations Manager

From cafes to micro markets to catering and restaurants, your future is in your hands.

Sodexo is seeking a customer-centered and results-driven Retail Operations Manager to lead retail food operations at OU Children's Hospital located in Oklahoma City, OK. This position leads the day-to-day operations of the hospital caf and retail food services, including grab-and-go options, with a focus on delivering exceptional service, maintaining operational excellence, and creating a positive dining experience for all guests. The ideal candidate should have experience working in a food retail environment.

What You'll Do

• Manage all retail operations including catering for the hospital;
• Motivate, coach, mentor and develop frontline staff and supervisors;
• Interact with customers, hospital staff, and visitors to ensure customer satisfaction;
• Oversee cash handing processes and POS programming and maintenance;
• Maintain all product merchandising, marketing and ordering standards are in place and/or;
• Coordinate department safety and sanitation.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Management experience in the food service industry (restaurants, catering, hospitality, hotels, etc.);
• Previous experience working in a high volume facility;
• Ability to learn quickly and adapt;
• Technical skills and can learn new software quickly and/or;
• Interpersonal skills and ability to build relationships with stakeholders.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor's Degree or equivalent experience

Minimum Management Experience - 3 years

Minimum Functional Experience - 3 years of experience in retail operations