Retail Manager I - IMG Academy

Retail Manager

Flik Independent School Dining has been leading the way in transforming private and independent school foodservice across 300 communities for over four decades. Our passionate team of associates is fully committed to delivering exceptional foodservice experiences every single time. Our meals are crafted from fresh, locally sourced ingredients, supporting sustainable agricultural practices that benefit our communities. But we don't stop at just foodservice we take it to the next level by offering cutting-edge nutrition education programs that empower students to make smart, healthy choices daily. By combining nutritious meals with comprehensive education, we equip students with the essential tools they need to lead a healthy and thriving life. We believe in nourishing the whole person, creating community through great food and programming, and doing what's right, every time.

We are nourishing a brighter future.

Job Summary

FISD is seeking a dedicated Retail Manager to oversee the successful operation of six retail and cafeteria outlets at IMG Academy, a premier sports training and education destination. Reporting to the Director of Dining Services, you'll be responsible for all aspects of retail foodservice managementincluding staffing, customer service, inventory, and financial performance. This role requires availability for nights, weekends, and holidays to support a dynamic campus schedule.

Key Responsibilities:

• Lead the day-to-day operations of multiple retail and cafeteria outlets, ensuring a consistent, high-quality dining experience.
• Plan and supervise special functions, maintaining excellent service standards and financial controls.
• Manage hiring, training, scheduling, and performance of hourly team members.
• Maintain accurate cash controls, payroll records, and inventory management systems.
• Oversee ordering and inventory processes to ensure product availability, minimize waste, and control costs.
• Direct staff in executing retail services according to Compass Group policies, food safety standards, and presentation guidelines.
• Train team members on customer service, portioning, point-of-sale systems, and food safety/sanitation protocols.
• Complete and submit all required operational reports (daily, weekly, monthly) on time.
• Ensure strong communication and collaboration across internal teams, guests, and stakeholders.
• Uphold corporate policies for cash handling, safety, and loss prevention.

Preferred Qualifications:

• At least 13 years of experience in retail or concessions management, preferably in high-volume or campus environments.
• Proven success in inventory management, purchasing, and cost control.
• Strong knowledge of foodservice operations, catering trends, sanitation, and marketing.
• P&L accountability experience and contract-managed services background is desirable.
• Strong leadership, coaching, and team development abilities.
• Excellent verbal and written communication skills; able to engage across all organizational levels.
• Proficient in Microsoft Office, POS systems, and web-based inventory software.
• ServSafe certification is preferred.
• Bachelor's degree in Foodservice Management, Hospitality, or a related field; or Associate's degree plus 3 years of related experience.

Associates at Flik Independent School Dining are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.