Retail Division Sales Manager

Overview

Responsible for retail mortgage division consisting of mortgage production teams across distributed geography. Management responsibilities include strategic leadership, staffing, coaching and developing retail sales leaders to maximize team effectiveness and market opportunity in terms of loan volume production, profitability, and discretionary expense management. Leverage internal and external marketing expertise to develop and execute on internal and external sales leads, while providing superior client service quality.

Essential Duties And Responsibilities

• Achieve budgeted financial goals in loan volume production, net contribution/profitability, and discretionary expense management within the retail division.
• Develop, communicate, and execute strategic mortgage growth plan for retail division aligned with Truist Mortgage strategies, policies, systems, and processes, leveraging Marketing initiatives.
• Manage human resources to optimize utilization and productivity per FTE, recruit and onboard talent, minimize attrition, and improve teammate engagement. Ensure MLO Performance Management is monitored and executed; achieve Hiring & Growth Goals within retail division with focus in targeted growth segments.
• Ensure division executes sales leadership and business development models, a defined production sales week, with leadership visibility and engagement in regions and markets.
• Collaborate with Truist senior leadership across lines of business to maximize mortgage opportunities and execute IRM strategies with key partners including Community Bank and Wealth. Leverage internal and external marketing to develop and execute on internal and external sales leads while maintaining high client service quality.
• Lead divisional affordable housing efforts in conjunction with CRA, Strategic Growth, and Fair Lending teams; coach sales teams to serve low-to-moderate markets and clients.
• Support achievement of Truist Mortgage and Originations goals by communicating Mortgage Lending strategy, policies and procedures to clients, teammates, and internal/external referral sources; ensure adherence to policies and procedures including government regulations, secondary market requirements, compliance, quality control, and Digital Advertising and Marketing requirements.
• Provide knowledge of local and national real estate market conditions, mortgage product and process trends, and market opportunities; offer feedback and solutions regarding mortgage lending delivery capabilities.

Qualifications

• Bachelor's degree, or equivalent education and related experience
• 12+ years of experience in the mortgage industry and/or financial services field
• 5+ years of managerial experience
• Strong understanding of mortgage lending and product lines
• Proven ability to manage production sales leaders and loan officers, address fulfillment productivity with operations teammates, and maintain internal and external referral sources
• Proven ability to recruit and retain productive and engaged teammates

• Master's degree

Other Job Requirements / Working Conditions

• Sitting/Standing/Walking/Bending/Lifting
• Availability: able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need
• Travel: Up to 75%

General Benefits

General Description of Available Benefits for Eligible Employees: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility may be determined by the division offering the position. Benefits include medical, dental, vision, life insurance, disability, 401k, and paid time off. EEO statements and related disclosures are provided as part of the hiring process. Truist is an Equal Opportunity Employer and a Drug Free Workplace.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Sales and Business Development