Retail Director

When You Join Verizon

You want more out of a career. A place to share your ideas freelyeven if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work, and play by connecting them to what brings them joy. We do what we lovedriving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come togetherlifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What You'll Be Doing...

You'll be a critical component in supporting business growth in your retail store district. You will help communicate business changes and key messages. You'll drive a team composed of Retail Store Managers. Your main objective will be to develop a vision and purpose, along with sales strategies to motivate and inspire those most impacted by your direct reports. You'll build a high-performance team culture, inspiring your team to deliver outstanding sales results through excellent customer experiences.

• Developing staff and leading the sales and experience efforts across your Retail district to deliver outstanding results.
• Fostering leadership qualities in your direct reports to motivate and coach their teams to achieve high performance results, and to create a culture of collaboration and curiosity.
• Managing and growing the existing customer base.
• Monitoring financial, budgeting, and sales reporting for retail stores in your territory, and driving high-margin revenue across all branded distribution.
• Delivering shared customer experiences across the geography.
• Leading and communicating with teams as appropriate to ensure that deliverables are executed and best practices are shared across teams.
• Leading geographically dispersed teams by facilitating meetings, evaluating issues, providing solutions, and driving results against timelines.
• Identifying and facilitating new store openings, relocations, and refreshes.
• Developing local community relationships.
• Resolving employee and customer escalations in a timely manner.
• Ensure others understand the "why" behind change and strategies being set for the organization.

What We're Looking For...

You thrive in a sales environment, and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You're open to new ideas, relate well with a variety of different people, and are attuned to the needs of others to ensure that they can perform at their best. You know you've succeeded when your team is delivering.

You'll need to have:

• Bachelor's degree or four or more years of work experience.
• Ten or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Retail management experience.
• A valid driver's license.
• Eligibility to pass Motor Vehicle Record check.

Even better if you have one or more of the following:

• Knowledge of the wireless industry.
• Familiarity with billing systems and software packages.
• Experience managing competing priorities with tight deadlines in a dynamic environment.
• Experiencing forecasting, tracking, and reporting key financial, budget, and sales metrics.
• Strong communication skills.
• The ability to present to a variety of audiences.
• Demonstrated organizational, interpersonal, and negotiation skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Where You'll Be Working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. The salary will vary depending on your location and confirmed job-related skills and experience. This is a commission based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.