Retail Cosmetics Sales Counter Manager - Burberry and Gucci, Herald Square - Full Time

Job Overview

Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

As a Counter Manager in the Macy's Cosmetics Department, you will be responsible for managing all aspects of a cosmetics line, including coaching a team of skilled Beauty Advisors. You will also engage with customers to learn about their beauty and style choices, enhance your creativity through customer consultation and make-up and product application, and feel satisfied when your skills and passion for beauty help you and your team reach sales targets.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability.

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Inspire teamwork to reach sales goals and elevate the customer experience

Create lasting connections with customers who are passionate about cosmetics, beauty, and fragrance

Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results

Develop and implement business driving events to achieve department goals

Supervise proper presentation, organization, storing, and replenishment of stock

Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals

Meet and exceed your own and the company's sales goals

Work well with vendors to get the best business outcomes

Manage vendor events and promotions, including scheduling and execution

Maintain compliance with all hygiene standards

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Leadership: Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement.

Subject Matter Expertise: Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area.

Analytical Skills: Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals.

Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines.

Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.

Creativity and Strategic Thinking: Ability to think creatively, strategically, and technically to address business challenges and opportunities.

Detail Orientation: Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met

Collaboration: Partnership with the Prestige and total Beauty team to drive line sales and deliver the customer experience

Able to coach and provide feedback to Beauty Advisors to exceed daily goals

Possess a passion and a business-minded attitude to succeed in a performance-based setting

Able to resolve customer problems in a constructive and forward-looking way and of managing multiple tasks at once in a fast-paced environment

Enthusiasm for the beauty industry and the skills to provide outstanding customer care

Strong organizational skills to manage multiple tasks at once while maintaining superior results

Flexible and able to use sound judgment in ambiguous situations

Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality

3 to 5 years of relevant work experience

Prolonged periods (at least two consecutive hours) of standing/walking around the store or department

Frequent use of computers and handheld electronic equipment

Reaching, including above eye level, crouching, kneeling, stooping and color vision.

This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladder.

Lifting and moving items weighing up to 25lbs.

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.