Retail Auto Relationship Manager

Auto Relationship Manager

As part of Wells Fargo Auto, the Auto Relationship Manager will be responsible for cultivating and maintaining relationships with medium to large and complex and/or high producing auto dealer accounts within the assigned market territory. This role will develop and execute strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities.

Assess the needs of the auto dealer to ensure satisfaction. Understand the profitability and risk of ongoing relationships. Develop and implement procedures to improve relationships if needed while also maintaining profitable relationships. In addition, responsible for securing any money owed to WF Auto (i.e. booksheet discrepancies, rebatables, etc.). Assists in clearing any customer generated complaints through the LOB or Enterprise complaints office. Ensures processes within the market territory to support corporate objectives.

In this role, you will:

• Participate in building and maintaining relationships with medium to large and complex and high producing auto dealer accounts within the assigned market territory and identify opportunity for process improvements within the territory
• Manage auto applications, loan volume, and overall stability of credit portfolio of assigned auto dealerships
• Terminate non-performing dealers
• Resolve complex situations and exercise independent judgment while adhering to policies, procedures and compliance requirements
• Travel within an assigned territory
• Uphold, support, foster and engage in Wells Fargo's Company Expectations
• Assess dealer's needs and provide solutions to help them succeed financially
• Train and educate dealers around Wells Fargo products and services
• Maintain accurate dealer contact information
• Be responsible for partnering with other LOBs within Wells Fargo
• Prospect dealer opportunity within an assigned market
• Be responsible for growing applications from active dealerships
• Complete annual dealer needs assessment
• Meet pre-defined expectations for calling activity with accurate documentation in Salesforce for both pre-call and post-call planning
• Establish and maintain relationships with all levels of internal and external customers, and interface with all levels of management, both internal and external partners

Required Qualifications:

• 2+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong prospecting, sales, negotiation, and influence skills
• Ability to negotiate, influence, and collaborate to build successful relationships
• Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Ability to interact with all levels of an organization
• Ability to interact effectively and confidently with senior management
• Strong organizational, multi-tasking, and prioritizing skills
• Auto finance experience
• Previous experience with CRM tools such as Salesforce

Job Expectations:

• Ability to travel and have residency in assigned territory
• Ability to travel up to 75% of the time
• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Flexibility to address incidents as needed

Location:

• 100% remote work only available in the following locations: Beaverton/Portland Metro area through Salem. Candidate will need to reside in close proximity to the market of support and is required to be in the field.
• Sales territory: Salem, Beaverton, Corvallis, McMinnville, and Wilsonville, Oregon. Requires travel within assigned territory.