Restoration Production Manager IICRC Xactimate Estimate

Production Manager/Estimator

Do you love helping people through difficult situations? Do you have 5+ years of experience leading a restoration team as a Production Manager? Are you IICRC certified? If you answered yes to these questions, then don't miss your chance to join SERVPRO Team Locandro as our new Production Manager/Estimator.

The Production Manager (PM) oversees all aspects of assigned restoration projects and assigned production crews. Responsibilities are centered around customer satisfaction, revenue growth, profit growth, and staff development. Position entails inspection and assessment of damage, compilation of data, generation of estimates in Xactimate, determination of job scope and production of job from start to finish while ensuring a positive customer experience. This is a salaried position that offers a quarterly bonus based on specific measurables.

Responsibilities:

• Manage the customer experience and overall customer satisfaction before, during and after remediation.
• Develop scope of work for projects, generate estimates, negotiate customer and/or client approval of project scope and estimate, and invoice in a timely manner.
• Recruit, train and coach production personnel.
• Management of production crews, including daily job site visits, to ensure project timelines are met, are within budget, and meet or exceed customer expectations.
• Schedule crews, coordinate and oversee the production of services with crews and subcontractors.
• Ensure accuracy of information with Job File Coordinator and review job file to support the services provided.
• Maintain communication with customer throughout process on daily basis.
• Walkthrough and sign-off of all production jobs ensuring accuracy and compliance with all insurance and corporate requirements.
• Manage production expenses in accordance with budgets, including temp labor.
• Manage and assist with On-Call schedule including but not limited to first contact and job visit on all After Hours emergency calls.
• Maintain safe and organized status of warehouse and its contents.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times including safe working status of Production equipment.
• Ensure safe operating status of all Production vehicles.
• Assist with after-hours calls that may be complex or require a manager to help scope and sign job.
• Other tasks/duties as required by employer to ensure smooth department operation and compliance by corporate, county and state regulations.

Qualifications:

• 5+ years of Production Management experience in the Restoration field required
• IICRC certifications required
• Estimating experience required.
• Effective communication skills verbally and in writing
• Proven experience managing multiple production crews to achieve results in an efficient and effective manner
• Ability and willingness to be On-Call
• Ability to travel locally and out of state when necessary
• Valid driver license and clean driving record
• Ability to complete a background check and drug test subject to applicable law

Physical and Work Environment Requirements: Work in both office and field/job sites. Activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking, and standing for long periods of time, driving, sitting, working on a computer, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead. While performing jobsite duties, the employee may be exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety. The jobs can and will include bio-hazard work of different forms. SERVPRO maintains IICRC standards.