Restoration Manager

Restoration Project Manager

Servpro of St Charles offers:

Paid holidays

Paid vacation

Bonus and commissions

Company vehicle provided

Health insurance

And more! As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

We are looking for someone that has a Water Mitigation/Construction Estimating Background in the Insurance industry with great customer service skills. This individual must be a self-starter, effective communicator and proficient with the latest in technology. An individual with Xactimate knowledge (Industry Related Estimating Software) is a must.

Key Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses including equipment, vehicles, and other material assets
• Communicate with property owners and insurance adjusters
• Planning, Budgeting, and Team Execution
• Ensure job process and procedures are followed

Additional Responsibilities:

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Participate in recruiting, hiring, and training restoration teammates

Position Requirements:

• Valid driver's license
• High school diploma/GED
• Experience in the Fire and Water Restoration Industry
• Ability to manage several projects at once
• Excellent leadership and communication skills
• Knowledgeable at estimating, job costing, and quality control
• IICRC certifications WRT and ASD, Master designation a plus
• Xactimate estimating software knowledge a plus

Skills/Physical Demands/Competencies:

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law
• Xactimate: 1-3 years is a plus
• Water Mitigation/Construction Estimating: 1-3 years is a plus
• Experience in TPA Program work a plus

Compensation: $20.00 - $30.00 per hour