Restoration Manager

Join ServiceMaster of the Black Hills

Move to the Black Hills with a $2000 relocation bonus! Join a team that provides unlimited potential based on performance. At ServiceMaster of the Black Hills, you will have the opportunity to develop and foster relationships while simultaneously acting as a resource for individuals who experience restoration emergencies. ServiceMaster promotes personal and professional growth and strives to deliver exceptional customer service.

Responsibilities and Duties

• Develops and regulates strategic planning
• Performs emergency on-call manager services per company policy
• Schedules a crew as required to close each potential lead
• Handles new customer inquiries and questions as a priority to provide service
• Makes follow up telephone calls to customers within 48 hours of job completion, plan to obtain a signed certificate of satisfaction if it is not in the file
• Transfers job files for billing within 72 hours of final job cost postings
• Investigates and resolves customers complaints with the support of the president, return all customer phone calls by the end of each business day
• Handles all aspects of fire/water or mold losses, including preparing new job files, paperwork, scheduling and coordinating crews, scheduling subcontracting services as needed, communicating each service phase with the customer
• Completes billing summary within ten days of the completion of a job to send for invoicing
• Assists with marketing and promotional activities as required
• Develops business and personal relationships with insurance industry personnel, including adjusters
• Assists with other duties and responsibilities as requested by the Regional Manager
• Perform interviews and conduct training to new technicians

Qualifications and Skills

Excellent verbal and written communication skills

Excellent organization and time management skills

Effective team player

Requirements:

• Driver's License
• Willing to travel 25% of the time

Education:

• Bachelor's Degree in Business Management with 2?4 years of project/production management experience
• OR 3?6 years of project management experience

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health savings account
• Paid time off
• Retirement plan

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Commission pay

Compensation: $45,000.00 - $100,000.00 per year

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.