Restaurant Service Ambassador - Unit 1501

Customer Service Representative

This position delivers exceptional customer service in a fast-paced restaurant environment. This position is responsible for promptly ensuring each customer's experience meets or exceeds expectations by guaranteeing each customer is promptly served in a comfortable, clean, friendly restaurant. The purpose of this position is to ensure smooth daily operations by performing a variety of tasks that contribute to customer satisfaction and overall efficiency.

1. Ensures all products are delivered to the customer within Whataburger service time standards.
2. Demonstrates exceptional customer service standards to include offering refills to customers while in the dining room.
3. Performs maintenance tasks as scheduled or assigned.
4. Actively participates in all current sales promotions/marketing events during work time.
5. Operates all designated customer service stations.
6. Learns and applies the correct location for all items stored and used, such as food products, paper products, cleaning supplies, etc.
7. Mops spills or leaks quickly to prevent accidents.
8. Demonstrates knowledge of proper handling and storage of all sanitizing and cleaning chemicals.
9. Cleans the customer service areas by following the proper procedures, including outside landscaping, building entrances, dining room tables and condiment stations, restrooms, and food production and storage units.
10. Supports customer service by stocking stations with an appropriate number of items to ensure continuous service.
11. Follows company cash handling policies.

365 S Power Rd Mesa AZ 85206-5216