Restaurant Host

The Bradley Hotel

The Bradley hotel is seeking energetic host/hostesses to join our team! The Host/Hostess will contribute to the mission and success of The Bradleys two restaurants, Arbor and Birdies by creating exceptional ways of personalizing and providing the best guest service in the hospitality industry and ensuring our high standards of service are met. The Host/Hostess will provide prompt and courteous service to all guests, encouraging the guest to return again which will generate repeat business. The Host/Hostess is responsible for providing quality guest services that include providing a positive first and last impression and a friendly, upbeat and clean atmosphere to every guest.

Essential Functions:

• Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff.
• Greets, and makes welcome, each guest entering restaurant.
• Greets and acknowledges guests while smiling and making eye contact.
• Recognizes repeat guests while smiling and making eye contact.
• Addresses guests by surname while smiling and making eye contact.
• Builds a rapport with guests while walking them to their table.
• Pulls out chairs and/or tables before guests are seated.
• Accommodates guests needs, i.e. wheel chair, restrooms, movement of drinks from one location to another, etc.
• Acts as a liaison between management and service staff.
• Communicates guest complaints and compliments to management.
• Communicates guests needs to staff/management, i.e. celebrating anniversary and/or birthday, etc.
• Invites and welcomes guests back upon completion of their visit.
• Alerts the kitchen of business flow, i.e. how many guests will soon be ordering, how many guests are having dessert, how many guests are waiting to be seated, etc.
• Walks the floor and provides floor updates to management, i.e. how many open tables, open menus, etc.
• Ensures that guest seating is rotated between all service stations.
• Answers telephone, takes new reservations and maintains current reservations within procedural guidelines.
• Must be knowledgeable about the company you work for.
• Performs all duties in adherence to the company standards.
• Must have the ability to provide friendly, courteous and professional service to all internal and external customers/guests, at all times.
• Performs all duties and sequences of service in adherence to standards.
• Must have the ability to work a flexible schedule and late hours when necessary.
• Retains and maintains complete knowledge of all food and beverage menu items.
• Follow and maintain the Hotels professional image guidelines to communicate the Provenance style message to the guests and the general public.
• Contribute to hotel goals for increasing sales and improving profits.
• Enthusiastically recommend and promote all hotel functions and facilities.
• Submit all lost and found articles accompanied by a Lost and Found report to Housekeeping.
• Regular attendance in conformance with Hotel standards is essential to the successful performance of this position.
• Fully comply with Provenance hotels rules and regulations for the safe and efficient operation of the hotel facilities.
• Attend mandatory meetings.
• Must have the ability to work a flexible schedule and late hours when necessary.
• Must be knowledgeable about Hotel, Restaurant/Lounge and surroundings, i.e. nearby entertainment, stores, hotels, etc.
• Other duties as assigned.

Qualifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand (a minimum of 8 hours); walk; and use hands to finger, handle, or feel, grasp, and hold objects, tools, or controls. The employee is frequently required to reach with hands and arms; balance (service trays, glasses included); stoop; crouch; bend; talk; hear; taste; and smell. The employee may be required to frequently climb (stairs). The employee is occasionally required to kneel. The employee must occasionally lift, carry, pull and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.