Restaurant Host / Hostess (Full -Time), McArthur's - Arizona Biltmore

Pyramid Global Hospitality

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the Jewel of the Desert since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/caf, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide.

Arizona Biltmore is an LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the worlds most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits.

Overview

McArthur's is named after the resort's architectural inspirations serving New American cuisine with hints of the Sonoran Desert delivering a creative fusion of meticulously sourced ingredients brought from farm to table in a menu of comforting delight.

As a Restaurant Host/Hostess, you would be responsible for greeting and escorting guests to tables in the restaurant, monitoring the restaurant maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
• Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.
• Maintain proper set-up of dining room and enforce uniform and grooming standards of all service personnel on a daily basis. Assign stations to service staff.
• Conduct daily "roll call meetings" to keep staff informed of current promotions, daily specials, guest comments, daily events and pertinent memos.
• Receive, record and make any necessary arrangements for reservations and special functions in the restaurant.
• Perform opening and closing duties. Assist others with side work to include cleaning, stocking, and folding napkins.

This is a full-time position, and you must have availability to work days, nights, weekends, and holidays. The restaurant's hours of operation are Sunday-Thursday from 7am-10pm and Friday & Saturday from 7am-11pm.

Qualifications

• Prior customer service experience
• Prior restaurant experience, preferred
• Upscale restaurant experience, preferred
• Excellent communication and organization skills
• Passion to create iconic experiences for others
• Team player
• Takes initiative