Restaurant Hospitality Team Member

Restaurant Hospitality Team Member

The mission of a Hospitality Team Member with Chick-fil-A is to provide guests with a remarkable dining experience each and every day by working as a team to give each guest the quickest, highest quality personalized experience possible. The team member also treats those they work with, as well as guests, with honor, dignity, and respect all day, every day.

Role and responsibilities include:

• Front counter
• Create eye contact, share a smile, speak enthusiastically, and stay connected to the guest
• Take accurate and timely orders
• Fulfill guests' orders by preparing beverages and sauces
• Complete table touch in's during the guest's visit
• Drive Thru
• Work with speed and accuracy at all times on headset, outside order taking, bagging or window
• Be flexible and be able to multi-task
• Make beverages while taking orders on headset
• Handle cash transactions with urgency and accuracy

Key measurables:

• CEM scores at or above current goal (Overall Satisfaction > 80%)
• Speed of service below 3:30

Schedule details:

We offer flexible scheduling with shifts of all lengths (up to 9 hours) including 5:30AM 2PM, 11AM 8PM, and 2PM -10:45PM. We offer part time positions as well!

All hospitality professionals will report directly to hospitality team leaders, directors, and executive leadership.

Skills necessary:

• A heart of service
• Honor, dignity, and respect to all
• Strong interpersonal skills
• Professionalism
• Availability
• Punctuality
• Coachability
• Competitiveness
• Enthusiasm
• Reliability
• Self-motivation
• Organization
• Ability to multi-task
• Strong ethics
• Well-versed
• Humility
• Eagerness to learn
• Initiative
• Sense of purpose beyond themselves
• Sincerity
• Great stewardship
• Honesty

This job posting is for an opportunity at a Chick-fil-A restaurant business independently owned and operated by a local franchised operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling, and supervision.