Resident Care Coordinator

Join Sunrise Senior Living

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

Job Overview

The Resident Care Coordinator (RCC) is responsible for providing overall leadership and management of the Assisted Living, Terrace Club and/or Reminiscence Neighborhoods to which they are assigned. Responsibilities include but are not limited to participating in the evaluation of and service planning for residents, leading the care manager team in the provision of high quality, safe care to residents, collaborating with the Resident Care Director (RCD) when residents require care that is clinical in nature, and creating staffing and scheduling plans for the care manager team. The RCC assists in the recruiting, hiring, and training of team members, and is responsible for team member recognition, engagement and performance management and evaluations.

Responsibilities & Qualifications

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

• Plans, organizes, develops, and leads the overall operation of the Assisted Living/Long Term Care, Terrace Club and/or Reminiscence Neighborhood(s) in accordance with federal, state/provincial, local laws and Sunrise Senior Living standards, guidelines, and policies.
• Participates in resident evaluation and contributes to the development of resident Service Plans (SP).
• Maintains appropriate staffing levels and creates daily assignments based on the resident evaluations and assigned levels of care.
• Schedules and leads the move-in meeting with the new resident and family to discuss the resident care needs and preferences and the proposed Service Plan; coordinates with the Resident Care Director (RCD) when there are clinical care and training needs.
• Recognizes changes in resident condition, takes appropriate action including making appropriate notifications.
• Appropriately accesses, uses, and documents actions in Sunrise systems including, but not limited to the electronic health record (Sunrise Care Connect), iCIMS, new resident portal, OnShift, etc.
• Participates in the community's weekly Interdisciplinary Team (IDT) meeting to review and discuss selected residents and any changes in care needs or Service Plan interventions.
• Partners with the Activities and Volunteer Coordinator (AVC) when activities are scheduled in the neighborhood to assure resident participation. Facilitates care manager involvement in activities as staffing allows.
• Partners with the Dining Services Coordinator (DSC) when special events are planned for residents. Monitors the resident dining experience.
• Engages in strong proactive communication with families on a monthly basis, at a minimum, to provide information on changes in condition or updates on the resident's life in the community.
• Communicates with physicians and all support services as appropriate.
• Responsible for developing resident schedules for bathing, laundry, and housekeeping services.
• Conducts monthly Lead Care Manager Meetings.

Quality Assurance and Regulatory Compliance

• Follows all federal, state/provincial, and local laws and regulations and Sunrise standards as they pertain to resident care and services.
• Strives for excellence in quality care and service delivery, participates in the community QAPI meetings and Performance Improvement Plan committees as required.
• Follows all approved plans of correction to assure ongoing regulatory compliance.
• Maintains a thorough knowledge of current and evolving state/provincial laws and regulations, policies and procedures related to resident care and community operations and ensures compliance.
• Partners with leadership team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements.
• Assists in the leadership and promotion of all Sunrise policies and programs related to resident care, quality, safety, and risk management.

Financial Management

• Explains and discusses the value of Sunrise's products and services for our residents, families, team members and targeted referral sources.
• Assists the Executive Director (ED) in completing the annual community budget, as needed.
• Understands and manages the department budget to include labor/labour and other expenses and can discuss its impact on the overall community budget. Reviews monthly financial information and implements plans of action for deficiencies.
• Processes and submits monthly expenses and budget data timely per Sunrise policies and internal business controls.
• Coordinates with the community team to achieve maximum staff economies and cross training when appropriate.
• Understands the internal cost associated with Sunrise resident care programs (e.g., care levels, medication program, continence products).

Training, Leadership and Team Member Development

• Performs overall management of the department, including but not limited to, recruiting, hiring, training, coaching and performance improvement.
• Provides training to care manager staff related to their job responsibilities and resident activities of daily living.
• Partners in the delivery of Sunrise University, onboarding, and annual training, as needed.
• Achieves stated Team Member Engagement goals and actively leads in engagement improvement initiatives as needed.
• Completes team member staffing and scheduling according to operational and budgetary guidelines.
• Reviews timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid.
• Conducts timely performance appraisals with meaningful conversations.
• Holds team accountable and corrects actions when necessary and documents conversations and actions taken.
• Attends regular community meetings including, but not limited to, Stand Up, Cross Over, Department Head, Town Hall, QAPI, IDT, and others as required by the ED.
• Keeps abreast of professional developments in the field by reading, attending conferences and training.
• Maintains compliance in assigned required training as applicable to this role to ensure that Sunrise standards are always met.

Core Competencies

• Ability to manage multiple priorities
• Ability to delegate assignments to appropriate individuals based on their skills, roles, and interests
• Possess written and verbal skills for effective communication and the ability to facilitate small group presentations
• Competent in organizational and time management skills
• Demonstrates good judgment, problem solving and decision-making skills

Experience and Qualifications

• One (1) year experience in assisted living, long term care or hospital industries or experience/exposure to the memory impaired senior population, preferred
• One (1) year supervisory and management experience including hiring staff, coaching, performance management, daily operations supervision, discipline, and counseling, preferred
• College degree and management experience may be required per state/provincial regulations
• Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
• Ability to work weekends, evenings, and flexible hours, available for our customers at peak service delivery days and times
• As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance

About Sunrise

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals at work and in your life.

We also offer benefits and other compensation that include: