Replevin Unit Manager - Essential Onsite

Replevin Unit Manager - Essential Onsite

As a Unit Manager at Capital One, you will lead a dynamic team of front line associates as various levels in Vehicle Resolutions. This role will be responsible for the replevin and associated legal strategy operational processes and execution. Creating excitement, maintaining high levels of morale, and leading optimistically through change are essential for leaders within Capital One. Unit Managers manage, lead, develop, coach and motivate an internal team of ~7-25 associates and strive to exceed standards of customer service and experience.

General Responsibilities:

• Consistently meet or exceed all performance objectives
• Lead a team of up to 25 associates
• Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics
• Build and maintain an engaging culture of inclusion, empowerment, and enablement
• Prepare and deliver monthly performance reviews for direct reports
• Consistently monitor and manage metrics daily/weekly/monthly
• Own performance and report out monthly in experience level MBR to review business results
• Motivate and develop associates and help them achieve their career aspirations
• Work autonomously and problem solve independently whenever possible, leveraging team and business partners on more complex problems
• Manage budget, staffing, performance, local ops strategy and roadmap and drive roadmap throughout the year
• Manage performance and relationships with multiple law firm vendors
• Come into the Plano office when needed for affidavit signing or when other business needs require it or when asked to do so (typically 1 day per week but subject to change)
• Travel when required for in-person court hearings or other applicable business activities as
• Represent Capital One in virtual or in-person court hearings when required for replevin court proceedings
• Define and measure performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicate to team associates

Location: Plano, TX - This role is an essential position and requires on site attendance. The expected schedule is Monday - Friday 8:00-5:00 CST and 1 day a week on site per week, usually Wednesday.

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification
• At least 3 years of auto finance experience
• At least 3 years of coaching, mentoring, or people leadership experience
• At least 2 years of experience using Google Suite or Microsoft Office

Preferred Qualifications:

• Bachelor's Degree or Military Experience
• At least 5 years experience in people management
• At least 3 years experience in process management
• At least 5 years of auto finance experience
• At least 1 years of replevin experience
• Lean, Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location: Plano, TX: $78,400 - $89,500 for Unit Manager. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).